Waiter

Waiter \- High-quality service, friendliness and agility to delight our customers.
- Quality service
- Friendliness and agility
- Customer satisfaction

Job Summary: A customer service and support professional responsible for managing communications, identifying issues, and ensuring customer satisfaction while maintaining brand-aligned communication. Key Highlights: 1. Communication management and issue resolution 2. Monitoring of customer service interactions and ensuring customer satisfaction 3. Supporting social media monitoring and updating information * Respond to messages, comments, questions, compliments, and requests; * Identify gaps for each topic and route issues to the responsible parties; * Monitor service interactions until resolution, ensuring customers receive a response; * Maintain communication aligned with each brand's tone of voice; * Record important information regarding service interactions; * Identify recurring questions and complaints; * Escalate urgent or sensitive situations to leadership; * Support coordination with units to verify information on orders, products, promotions, and customer experiences. * Support monitoring of comments and mentions about brands on social media; * Assist in updating unit information on digital platforms; * Support organizing reviews, compliments, suggestions, and complaints;
João Silva
Indeed · HR