Customer Service Assistant

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: A customer service and support professional responsible for managing communications, identifying issues, and ensuring customer satisfaction while maintaining brand-aligned communication. Key Highlights: 1. Communication management and issue resolution 2. Monitoring of customer service interactions and ensuring customer satisfaction 3. Supporting social media monitoring and updating information * Respond to messages, comments, questions, compliments, and requests; * Identify gaps for each topic and route issues to the responsible parties; * Monitor service interactions until resolution, ensuring customers receive a response; * Maintain communication aligned with each brand's tone of voice; * Record important information regarding service interactions; * Identify recurring questions and complaints; * Escalate urgent or sensitive situations to leadership; * Support coordination with units to verify information on orders, products, promotions, and customer experiences. * Support monitoring of comments and mentions about brands on social media; * Assist in updating unit information on digital platforms; * Support organizing reviews, compliments, suggestions, and complaints;

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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