Job Summary: We are seeking a Technical Support I professional to join our team, ensuring system stability and optimal performance, especially in hospital environments. Key Highlights: 1. First-level technical support for users 2. Focus on hospital environments and MV systems (Soul and PEP) 3. Identification and resolution of hardware, software, and network issues #### **About the Role:** We are looking for a Technical Support I professional to join our team, focused on ensuring the stability and optimal performance of our systems—particularly in hospital environments. The professional will be responsible for delivering first-level user support, resolving incidents and service requests, and collaborating to optimize IT processes. If you are passionate about technology, possess strong problem-solving skills, and seek a challenging environment, this role is for you! #### **Main Responsibilities:** * Provide first-level technical support to users, either on-site or remotely. * Log, classify, prioritize, and track technical tickets, ensuring resolution within established SLAs. * Analyze, monitor, and resolve issues related to the MV environment, including Soul and PEP modules. * Provide support for system configurations, validations, and operational workflows. * Identify and diagnose hardware, software, and network failures, applying solutions or escalating to higher-level teams as needed. * Maintain up-to-date technical documentation, including support procedures and knowledge base articles. * Collaborate with clinical, operational, and technical teams to ensure effective communication and issue resolution. * Contribute to identifying continuous improvements in systems and support processes. #### **Mandatory Requirements:** * Proven experience supporting and maintaining hospital information systems. * In-depth knowledge of MV Soul and PEP modules. * Hands-on experience analyzing, monitoring, and resolving issues related to the MV environment. * Knowledge of system configurations, validations, and operational workflows. * Experience managing and handling technical support tickets. * Strong communication skills and ability to interact effectively with clinical, operational, and technical teams. * Analytical, proactive, and problem-solving oriented profile. * Ability to work in critical, high-availability environments. * Completed or ongoing undergraduate degree in Information Technology or related fields. #### **Desirable Requirements (Preferred):** * Prior experience in hospitals, clinics, or healthcare providers. * Participation in MV implementation, upgrade, or migration projects to HTML5\. * Experience in validation processes and post-implementation support. * Knowledge of hospital clinical and administrative processes. * IT certifications (e.g., ITIL, COBIT). #### **Benefits:** #### **Work Schedule and Hours:** Temporary position.
João Silva
Indeed · HR
João Silva
Indeed · HR
