**Responsibilities and Duties** **What awaits you on a daily basis:** --------------------------------- * Provide first- and second-level technical support to internal users (on-site and remote), resolving hardware, software, and system incidents; * Monitor production environments using observability tools, analyzing logs, metrics, and alerts to enable proactive actions; * Support development and infrastructure teams in building and maintaining CI/CD pipelines; * Automate operational routines and support tasks through scripts and DevOps best practices; * Administer and maintain cloud environments (AWS, Azure, or GCP), containers (Docker), and Kubernetes clusters; * Conduct root cause analyses (RCA) and document solutions, improvements, and technical procedures; * Participate in deployments, code versioning, and continuous integration processes; * Ensure security, integrity, availability, and stable operation of services and applications; **Requirements and Qualifications** #### **We’re looking for someone who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity about customers, their behaviors, and preferences to meet and exceed their expectations; * Shows a consistent commitment to learning, teaching, and developing—contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible enough to move beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, it is essential:** ------------------------------------------------ * Reside in Recife; * Bachelor’s degree in Information Technology, Information Systems, Computer Science, or related fields; * Experience in technical user support (on-site and remote); * Knowledge of Windows and Linux operating systems; * Familiarity with CI/CD pipelines (GitLab CI, GitHub Actions, Jenkins, or similar); * Experience with Docker and foundational knowledge of Kubernetes; * Knowledge of cloud computing (AWS, Azure, or GCP); * Hands-on experience with observability tools (Prometheus, Grafana, CloudWatch); * Ability to troubleshoot and resolve complex problems; **Nice-to-have:** ------------------ * Experience with Infrastructure as Code (IaC), Terraform, Ansible, CloudFormation; * Knowledge of networking, VPNs, and information security fundamentals; * Experience with agile methodologies (Scrum/Kanban); * Proficiency in scripting with Python, Bash, or PowerShell; * DevOps or Cloud certifications (AWS, Azure, GCP); **Additional Information** At **Claro, people are one of our core values.** Guided by this principle, we continuously invest in the health, well-being, and quality of life of our employees! To ensure you have the best possible experience during your journey with us, we offer an attractive benefits package. Check it out: * Flexible working hours; * Meal and food vouchers; * Medical and dental assistance; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Daycare/Babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Partnerships and discounts; * Recognition program for years of service; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disability. Everyone is welcome!** **Here, we have a large team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do—united in our purpose: **“Connecting for a more fun and productive life.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are multi-champions, confirmed by Speedtest as having Brazil’s fastest and most stable mobile internet and the most stable Wi-Fi network, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4,800 municipalities, serving more than 83 million customers. We have led portability net gains for over five years—and in 2022 alone, we gained 1.2 million ported lines. And there’s more: **we innovate** our products and services to better serve our users! Today, we offer solutions in **entertainment** (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, Claro Gaming), **finance** (Claro Pay), and more! We have an **aerospace presence** (with 5 satellites in orbit via Embratel) and are a reference in **industrial, automotive, agribusiness, and other connectivity solutions**. We also foster a connected ecosystem between our businesses and the innovation community—the **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future—combining our services with social investments in **education and citizenship projects.** **So, does it match? #JoinClaro and help us build the new together!**