Description: We are looking for someone who: * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity in understanding customers, their behaviors, and preferences to meet and exceed their expectations; * Shows a continuous commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible enough to move beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. To join our team, the following are essential: * Residency in Recife; * Bachelor’s degree in Information Technology, Information Systems, Computer Science, or related fields; * Experience in technical user support (on-site and remote); * Knowledge of Windows and Linux operating systems; * Familiarity with CI/CD pipelines (GitLab CI, GitHub Actions, Jenkins, or similar); * Experience with Docker and foundational knowledge of Kubernetes; * Knowledge of cloud computing (AWS, Azure, or GCP); * Experience with observability tools (Prometheus, Grafana, CloudWatch); * Ability to troubleshoot and resolve complex problems; Preferred qualifications: * Experience with Infrastructure as Code (IaC), Terraform, Ansible, CloudFormation; * Knowledge of networking, VPNs, and information security fundamentals; * Experience with agile methodologies (Scrum/Kanban); * Proficiency in scripting with Python, Bash, or PowerShell; * DevOps or Cloud certifications (AWS, Azure, GCP); What you’ll do daily: * Provide first- and second-level technical support to internal users (on-site and remote), resolving hardware, software, and system incidents; * Monitor production environments using observability tools, analyzing logs, metrics, and alerts to enable proactive actions; * Support development and infrastructure teams in building and maintaining CI/CD pipelines; * Automate operational routines and support tasks through scripts and DevOps best practices; * Administer and maintain cloud environments (AWS, Azure, or GCP), containers (Docker), and Kubernetes clusters; * Conduct root cause analyses (RCA) and document solutions, improvements, and technical procedures; * Participate in deployments, code versioning, and continuous integration processes; * Ensure security, integrity, availability, and stable operation of services and applications; 2512060202191532600