NPS Assistant

Description

Job Summary: We are seeking a passionate NPS Assistant who is dedicated to understanding customers, strengthening brands, and excelling within a dynamic team. Key Highlights: 1. Support management in monitoring the sector and customers 2. Foster a positive and inclusive culture for interns 3. Build and strengthen interpersonal relationships Are you passionate about understanding what our customers think and feel? We are looking for an NPS Assistant to join our dynamic and collaborative team. We are a merchandising company with an outstanding reputation across the North and Northeast regions of Brazil. Our mission? To develop people to build and strengthen brands. And guess what? Our team is certified as a Great Place to Work (GPTW)! **Responsibilities:** * Support management in monitoring the sector and customers; * Responsible for responding to and coordinating the customer group assigned to you on WhatsApp; * Promote the company/sector’s culture in a positive and inclusive manner for interns; * Strive to maintain high service satisfaction for assigned customers, consistently achieving a positive NPS score; * Build and strengthen interpersonal relationships with promoters, supervisors, and other departments; * Contribute innovative ideas and improvements to the department; * Perform work with commitment and excellence autonomously; * Embody the company’s values, mission, and vision in daily work; * Participate in training programs offered by the company; * Welcome new team members, questions, and challenges with openness; * Adhere strictly to your scheduled working hours; overtime only with prior agreement from direct management; Requirements * Currently enrolled in a Bachelor’s degree program in Administration, Marketing, or related fields. * Basic knowledge of market research methodologies. * Analytical skills to interpret data and extract insights. * Strong verbal and written communication skills. * Ability to work effectively in teams and collaboratively. **Benefits** * Dental Insurance * Meal Allowance * Transportation Allowance * Health Insurance **Benefits and Compensation:** * \- Salary: R$ 1\.621,00 * \- Incentive: R$ 200,00 * \- Transportation Allowance (paid in cash, as needed) * \- Meal Allowance: R$ 484,00 **Additional Information** * Working Hours: Monday to Friday – 8:00 AM to 6:00 PM (1-hour lunch break) Employment Type: Full-time, CLT Benefits: * Health Insurance * Dental Insurance * Education Assistance * Meal Allowance * Transportation Allowance RT is a company that values employee development. Therefore, we firmly implement the PDE (Professional Development Plan) for our interns, enabling them to grow and increase their stipend three times over the course of their two-year contract. Are you passionate about customer service, adaptable, and ready to transform feedback into action and make a real difference in the customer experience? This role is for you. So, are you ready to join our team? Employment Type: Full-time, CLT Compensation: R$1\.621,00 per month Benefits: * Health Insurance * Meal Allowance * Transportation Allowance Education Requirements: * Currently pursuing or having interrupted a Bachelor’s degree (Mandatory) Experience: * Customer Service (Preferred)