Process Analyst

Description

We are looking for people eager to learn, grow, and develop with us. If you believe you align with our culture and enjoy challenges, join us on this journey toward a transformative future. **Responsibilities and Duties** We seek a Process Analyst responsible for analyzing, mapping, and documenting all organizational processes. This role focuses on identifying opportunities for improvement, automation, and increased operational efficiency, working closely with internal departments and technology teams. **Responsibilities****** * **Mapping and Documentation:** Identify how activities are performed and create flowcharts (using notations such as BPMN) and Standard Operating Procedures (SOPs); * **Bottleneck Identification:** Analyze daily routines to detect failures, redundant steps, or operational delays; * **Improvement Proposals:** Design solutions to optimize work, often involving automation of repetitive tasks or implementation of new technologies; * **Performance Indicator Monitoring:** Track the performance of new processes using metrics, KPIs, and OKRs to ensure the effectiveness of changes; * **Change Management:** Act as a bridge between different company departments to ensure adherence to new procedures and compliance with organizational standards. **Requirements and Qualifications** **Prerequisites** * Currently enrolled in or graduated from a Bachelor’s program in Engineering, Information Systems, or related fields; * Knowledge of process automation tools. **Skills** * Organization and deadline management; * Strong interpersonal skills; * Effective communication. **Desirable** * Microsoft Office Suite – Advanced Excel; * Computerized systems. **Additional Information** **Salary** * Market-competitive; **Benefits** * Caju Multibenefits; * Dental plan; * Wellhub (Gympass); * Conexa Saúde (telemedicine). Multimodal Group is a logistics operator present in the Brazilian market for over 10 years, with a mission to deliver efficient, secure, and high-quality logistics solutions—connecting businesses and people while generating value for our customers. Our vision is to expand our logistics operations nationwide and be recognized for the professionalism, ethics, and competence of our management. Our core values are: * **Collaboration:** We value teamwork, equity, diversity, ethics, and empathy in relationships; * **Flexibility:** We embrace change and adapt quickly to better serve our customers, employees, and partners. * **Innovation:** We pursue new ideas and technologies to enhance agility and excellence in our operations; * **Quality:** We strive to deliver services that meet and exceed customer expectations—ensuring safety, agility, and quality. Our management model is based on three fundamental principles: * **PEOPLE:** We value our employees and partners who ensure the success of our company; * **CUSTOMERS:** We pursue excellence in our services, as customer satisfaction is our top priority; * **RESULTS:** We are driven by the success of our work and continuously seek process improvement. Our main services include warehousing, cross-docking, road transportation of general cargo, and specialized port operations—including container transportation.