Description: REQUIREMENTS AND QUALIFICATIONS * Completed undergraduate degree; * Experience in account management and customer success; * Excellent reading, writing, and text comprehension skills; * Theoretical, practical, and technical knowledge of website and digital tool maintenance, development, and programming; * Theoretical, practical, and technical knowledge of Google Ads, Meta Ads, LinkedIn Ads, and TikTok Ads; * Theoretical, practical, and technical knowledge of digital campaign analysis; * Practical and theoretical understanding of sales triggers to facilitate upselling; * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Advantages: * Technical English proficiency; * Certifications or courses in Google Ads, Meta Ads, and Digital Marketing; * Courses in IT, Software, or related fields; * Experience with support platforms such as Movidesk, Zendesk, Runrun.it, and similar tools; * Being a heavy digital user, with agile navigation skills and experience operating across multiple digital platforms; * Conducting client onboarding, assisting clients in successfully initiating and adopting the company’s IT products or services; providing training, guidance, and assistance with initial system configuration when necessary; * Serving as the primary point of contact for clients, delivering support and assistance in resolving issues; * Helping identify and resolve technical issues by offering guidance and directing clients to appropriate resources; * Monitoring and analyzing how clients use the company’s IT products or services; * Tracking and analyzing key performance metrics and indicators to ensure clients derive maximum value from the products; * Ensuring contract renewals with existing clients while identifying opportunities for business expansion; * Representing client interests within the company; * Collecting and conveying client feedback, suggestions, and needs; * Aligning company strategies with client expectations; * Performing other duties assigned by immediate leadership that are related to the position. 2512080202191738271