**Shall we together make Grupo Herval even greater?** Grupo Herval is a company from Rio Grande do Sul, founded in 1959. Headquartered in the city of Dois Irmãos, it integrates different segments and operates in all regions of the country. Currently, it comprises 20 brands across industries including manufacturing, commerce, and services—consortiums, insurance, construction, and financial services. To sustain our brands and growth, we seek engaged professionals who focus their efforts on exceeding the expectations of both internal and external customers! **Opportunity** to work as a **Technical Coordinator** at the largest Apple Premium Reseller in Latin America. Come join the **iPlace team!** **Responsibilities and duties** * Manage and audit damaged products and technical support processes; * Prevent fraud by implementing identification and monitoring actions; * Conduct regular meetings and continuous feedback with the team, presenting goals and performance indicators; * Support team activities by assisting in product diagnostics and repair procedures; * Train and disseminate knowledge within the technical team; * Manage HR matters within your department/area, including hiring, promotions, role changes, evaluations, terminations, and identifying training needs, among others; * Coordinate and ensure technical and behavioral training for work teams. **Requirements and qualifications** * Ongoing or completed Bachelor's degree in Information Technology, Systems Analysis, Computer Science, or related fields; * Minimum of 3 years of experience in management and technical support roles; * Availability to work during shopping mall hours. **Additional information HERE'S A TIP:** * We are looking for someone who naturally takes initiative, enjoys debating ideas, and constantly seeks ways to help the company and colleagues grow. Someone capable of making decisions based on analysis and discussion, always open to sharing knowledge and learning from others. Does this sound like you? Then come work with us :) **WHAT WE OFFER:** * Incredible discounts through the Employee Association (excellent partnerships in commercial, health, wellness, and education sectors) * Wellhub membership to keep your body active and energy levels high! * Psychological support platform to strengthen your mind and heart! * Meal allowance, because flavor and convenience are essential! * Transportation voucher to simplify your commute! * Corporate Education Platform to encourage continuous learning! * Professional growth valued through our Internal Opportunities platform. * Collaborative environment, because together we are unique! * Exclusive employee channel with special discounts at Grupo Herval companies. * Attractive phone plan options to stay always connected! Payroll-deductible loan to help achieve your personal goals and dreams! * Come be part of this amazing team full of benefits! **Become Herval!** \*\* Benefits may vary according to regional labor union agreements. **ADDITIONAL INFORMATION:** * Work Location: Recife/PE; * Work Mode: On-site; * Working Hours: Shopping mall business hours. * Grupo Herval values diversity and welcomes individuals of all disabilities, ethnicities, genders, sexual orientations, generations, and mindsets. iPlace is a company belonging to Grupo Herval, a Rio Grande do Sul institution with over 65 years of **tradition and quality** in the market, specializing in Apple products. Recognized for exceptional customer service and interactive environments, iPlace stores offer everything customers need regarding Apple products and services. Currently, we have over 80 stores across Brazil and 2 in Uruguay. We are the largest APR (Apple Premium Reseller) in the country and throughout Latin America. iPlace also provides differentiated services such as authorized technical support, customized trainings, and free workshops for our customers. Additionally, we have a dedicated B2B team—iPlace Corporate, Distribution, and Educational—that works in synergy with the Apple ecosystem to deliver comprehensive solutions and meet the demands of businesses of all sizes and sectors. If you're passionate about innovation, quality, and outstanding service, join our team and let's build a successful story together! **Become iPlace!**