Commercial Assistant - Muribeca

Description

Job Summary: The Commercial Assistant ensures a positive customer experience, monitors team performance and order portfolio, and collaborates in problem resolution. Key Highlights: 1. Focus on positive customer experience from pre-sale to post-sale 2. Maintaining accurate records and tracking the order portfolio 3. Internal collaboration for problem resolution and feedback monitoring A transportation company is seeking a Commercial Assistant in Recife (Muribeca). FM Transportes is a company specialized in logistics and cargo transportation. With a modern fleet and qualified team, it offers efficient solutions for goods transportation. **Responsibilities:** Responsible for ensuring customers have a positive experience with the company, from pre-sale to post-sale. Monitoring team and customer performance. Keeping the GW updated with contacts, emails, departments, and the operational account manager. Maintaining accurate records of customer interactions (CRM). Tracking the order portfolio to ensure immediate billing. Conducting initial contact with customers to provide information about the company and its services. Collaborating with other internal teams to resolve issues with external customers. Monitoring and reporting customer feedback. Participating in weekly alignment meetings. Previous roles such as Commercial Assistant, Sales Assistant, Customer Service Assistant, or Marketing Assistant may indicate alignment with some of the activities in this position. **Desired Qualifications:** **Education:** Completed undergraduate degree **Experience:** Prior experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Cost-of-Living Allowance * On-site Meal Benefit * Medical Plan * Dental Plan * Birthday Day Off * Gympass **Additional Information:** * \#UrgentOpening * Employment Type: Permanent - On-site * Schedule: Full-time * Working Hours: To be determined.