Job Summary: B2B Technical Support Analyst to serve corporate clients, delivering specialized technical support and ensuring prompt resolution of service requests and excellence in customer experience. Key Highlights: 1. Specialized technical support for corporate clients (B2B) 2. Diagnosing issues and guiding users 3. Ensuring prompt resolution of service requests and excellence in customer experience We are seeking a B2B Technical Support Analyst to serve corporate clients, providing specialized technical support, ensuring prompt resolution of service requests, and delivering an excellent customer experience. The professional will be responsible for remote and/or on-site support, diagnosing issues, guiding users, and ensuring compliance with established deadlines and SLAs. Requirements: Prior experience providing technical support to corporate clients (B2B) Knowledge of networking Experience with opening, logging, and tracking service requests (SLA) Knowledge of remote access and support tools Ongoing or completed technical or undergraduate degree in IT, Networking, or related fields. Benefits: * Salary negotiable; * Meal allowance; * Transportation allowance; * Birthday Day Off; * iFood Club benefits.