Lead a team and ensure accuracy in payroll processes, focusing on efficiency, quality, and continuous improvement! If you have experience in payroll BPO, enjoy developing people, and constantly seek to optimize operational routines with a strategic mindset, this position is for you! Here, you will be responsible for coordinating the team, monitoring performance indicators, and ensuring excellent delivery for our clients. **Responsibilities and duties** **What will you do on a daily basis?** * Coordinate and monitor team activities, ensuring adherence to schedules. * Track performance and promote team development through feedback and guidance. * Identify improvement opportunities and support the optimization team in implementing automated solutions. * Ensure compliance with labor laws and internal policies across all payroll operations. * Develop and implement action plans to enhance delivery efficiency and quality. * Analyze payroll performance metrics, proposing improvements and adjustments when necessary. * Plan and execute onboarding of new clients with customized service strategies. * Ensure consultative and close client support, guaranteeing satisfaction and service quality. * Ensure proper use of payroll systems and management tools, promoting integration between platforms. **Requirements and qualifications** **To excel in this role, you need:** * Completed bachelor’s degree in Administration, Accounting, or related fields. * Experience managing payroll teams, preferably in a BPO environment. * Solid knowledge of labor legislation, payroll taxes, and payroll procedures. * Experience with operational metrics and performance management tools. * Proficiency in payroll systems (such as ADP, LG, Fortes, Senior, or similar). **It would be great if you also have...** * Experience in client onboarding or process automation. * Intermediate English skills. * Knowledge of Power BI or data analysis tools. **Attitudes and behaviors that make all the difference:** Purposeful leadership focused on people development. Analytical mindset oriented toward continuous improvement. Clear communication, empathy, and collaboration in teamwork. Proactivity in identifying opportunities and acting autonomously. **Additional information** **\#WeArePeople**, which is why we support and value our employees! Check out some benefits we offer to our **\#BernLovers**: Prefer shopping at supermarkets or ordering from restaurants? You’ll have access to the **Swile benefits card**, allowing you to enjoy the best of both worlds: **Food and Meal benefits**; Alright, but what about healthcare? We offer **Health Insurance** (extendable to legal dependents), **Dental Insurance**, and **Life Insurance**; How about fitness life? Leave it to **Wellhub (formerly Gympass)**; This benefit provides discounts at gyms and other partner networks for physical activities, mindfulness, therapy, nutrition, and sleep quality, with plans starting at R$35.90/month. Ψ Mental health is a priority here too! We also provide access to the **Moodar platform**, a program offering exclusive plans for online psychotherapy, so you can get support whenever needed. And your birthday won’t go unnoticed! You receive a **Day Off** to enjoy your special day however you prefer—whether resting, celebrating, or simply enjoying yourself. More flexibility for you! When you need to go to the office, count on **Swile Mobility assistance** to facilitate your commute. It works for both public transportation and ride-hailing apps (Uber, 99, etc.). **Working from home?** We offer a home office allowance to help cover remote work expenses, ensuring greater comfort and daily support; Want to grow with us? We offer training programs and a career model that recognizes initiative and results; Our office is a hub of innovation and collaboration! Here, you’ll find a space designed for co-creation, where ideas flow and connections happen. Our facilities also include a **Corporate Grocery Store**, where you can find snacks at special prices, tailored for our team; **Hybrid Work Model** (Monday to Friday) – Balance between work and personal life! Location: Northeast region Easy access and an environment ready to welcome you when needed! Cool, right?! **\#ComeBeBern** We are a company made by people, committed to delivering value in a simple and humanized way, across five business areas: Third-Party Management, Tax Consulting, BPO, Judicial Calculations, and HR Solutions. We were born from the **desire to do things differently, boldly and results-driven.** But we didn’t write this story alone—we grew alongside people. After all, **\#WeArePeople** Throughout our 29-year history, we’ve brought together **over 800** **\#BernLovers** spread across various locations, leveraging technology to **innovate fearlessly!** Here, **we celebrate our clients’ success**, and therefore, our purpose is to support and positively impact our clients' results and those of their suppliers. We strive to maximize outcomes securely and challenge ourselves to **\#GoBeyond**! We work with companies of different sizes and sectors such as commerce, government entities, financial institutions, oil, energy, and many others. And with all of them, we have the habit of **\#MakeItHappen**. And the best part is, we belong to the same team**, \#WeAreAllBernhoeft**. So, come with us! **\#ComeBeBern**!