Senior ServiceNow Developer

Description

Job Summary: We are seeking a Senior ServiceNow Developer passionate about technology and innovation to design, build, and support applications on the ServiceNow platform—incorporating AI and continuous improvement practices. Key Highlights: 1. Inclusive, collaborative, and continuously evolving environment. 2. Develop medium-sized ServiceNow applications and advanced automations. 3. Provide support, governance, and continuous improvement/DevOps. Recife Senior ServiceNow Developer Our Opportunity: Are you passionate about technology and innovation and eager to join an inclusive, collaborative, and continuously evolving environment? Then this opportunity is for you! At Capgemini, we value work-life balance. Therefore, we offer flexible, hybrid work models aligned with project needs. Our goal is to deliver the best experience for you—respecting your lifestyle and promoting well-being. We are looking for a Senior ServiceNow Developer to join our team. Job Responsibilities: Design and build medium-sized applications on the ServiceNow platform, including tables, relationships, Catalog, Workspaces, and process modeling using Process Automation Designer and Playbooks. Develop automations using Flow Designer (flows, subflows, actions), decision policies, and integrations via IntegrationHub Spokes (e.g., Slack, Jira, AD). Implement and maintain REST/SOAP integrations, Transform Maps, data control and security, and MID Server usage when required. Support and operate the instance: health checks, participation in upgrades, incident resolution (P1/P2\), execution of regression/ATF tests, and hypercare support post go-live. Ensure governance and maintenance of technical and functional documentation (how-to guides, specifications, test evidence), following NowCreate standards. Support functional teams and stakeholders (PO/EM) through clear communication, contributing to workshops, refinements, and sprint reviews. Independently manage end-to-end deliveries: technical design, development, testing, documentation, and support. Incorporate Now Platform AI agents (AI Agent Studio, Orchestrator, Control Tower) where applicable to corporate use cases. Apply continuous improvement/DevOps practices: observability, logging, monitoring, error handling, recurrence prevention, and technical debt management. Technical Requirements: Bachelor’s degree in IT (Information Systems, Computer Science/Engineering, or related fields). Proven experience in low-code and pro-code development on AppEngine, covering application building, workflows, integrations, and enterprise instance support. Service Portal/Workspaces, UI Builder/Now Experience. Process Automation Designer, Playbooks. Flow Designer: modeling with flows, subflows, actions, and IntegrationHub. Development and maintenance of REST/SOAP integrations. MID Server usage. Configuration of Transform Maps, authentication, and security (SSO, ACLs). Participation in upgrades. Health checks and environment governance (DEV/QA/PROD). Standardized technical and functional documentation. Familiarity with Now Platform AI capabilities: AI Agent Studio, Orchestrator, Control Tower. Ability to incorporate AI into applications for automation and intelligent triage. Diversity, Inclusion, and Belonging At Capgemini, you can be yourself. We value diversity in all its forms and foster an inclusive environment through committees such as: * Women@Capgemini – Female empowerment and gender equity. * Capgemini Black – Representation and appreciation of Black culture. * LGBTQIA\+@Capgemini, Capgemini Accessibility, among others. Our commitment is ongoing: we are recognized by GPTW, Bloomberg Gender Equality Index, EDGE, and Ethisphere as one of the world’s most ethical and inclusive companies. Our job openings are open to everyone, regardless of color, ethnicity, religion, age, gender identity, sexual orientation, or disability. Development and Benefits Here, you drive your own career! We offer: A structured career plan and personalized learning paths. Corporate University with access to Harvard, Coursera, Udemy, Pluralsight. Official certifications with partners such as SAP, AWS, Microsoft, Salesforce. Languages with EF Education First (English, Spanish, French, German). Comprehensive well-being * Medical and dental insurance. * Gympass and Equilibrium (physical and mental health). * Private pension and life insurance. * Family Care Program: extended maternity and paternity leave, fertility support, personalized health and well-being guidance. * Meal allowance, benefits club, and much more! Make It Real At Capgemini, we unleash human potential through technology to build a more inclusive, sustainable, and innovative future. If you share these values, join us in transforming the world! Ref. code 400982\-pt\_BR Posted on 29 Jan 2026 Experience level Experienced professionals Contract type Permanent Location Recife Business unit ABL AMERICAS Brand Capgemini Professional communities Software Engineering