Junior Implementation Analyst

Description

**What is nstech?** nstech is the world's most comprehensive open logistics platform, building the digital future of freight transportation together with the entire logistics ecosystem. Our goal is to connect and transform the logistics chain by offering hundreds of integrated solutions in a single place. We believe in the power of technology to improve the world, reducing CO2 emissions, accidents, and thefts. We are seeking a proactive, organized professional with strong communication skills to work as an Implementation Analyst for the Fusion product, responsible for leading system implementation processes, training, and customer support throughout the entire onboarding journey. The professional will work directly on requirements gathering, configuration, validation, supporting involved departments, and ensuring correct usage of implemented solutions, guaranteeing a positive customer experience and timely project delivery. **Key Responsibilities:** * Lead system implementations and training; * Conduct alignment meetings with clients and internal teams; * Monitor schedules and delivery statuses; * Validate processes, workflows, and configurations; * Support resolution of questions and incidents during implementation; * Prepare documentation and tracking records; * Availability for travel whenever necessary **We are looking for someone with:** * Strong communication skills and a consultative mindset; * Organizational skills and sense of priority; * Proficiency with technology and systems; * Analytical ability and problem-solving skills; * Experience in customer service, implementation, or support is a plus. **Desirable prior knowledge of the following products:** * **Fusion** * **Comprovei** * **Routeasy** **What do we offer?** * National Health Insurance Plan * National Dental Insurance Plan * Life Insurance * Meal/Voucher Allowance * Day Off * Gympass * zenKlub