Backoffice

Description

Job Summary: We are seeking a professional to deliver efficient customer service, strategically resolve objections, and organize and personalize collections processes, documenting all interactions in the management system. Key Highlights: 1. Efficient service for resolving pending matters 2. Creative solutions to overcome challenges 3. Organization and personalization of the collections process #### **About the Role:** Hello! We are Bruno Vanderlei Advogados Associados. With over 15 years of experience in the market, we specialize in Banking Law, Securitization Law, and Supplementary Health Law. Recently, we expanded our focus to serve commercial and mercantile financing companies, always committed to delivering solutions that truly make a difference. Our team comprises specialists across multiple areas, including extrajudicial collections, credit recovery (both retail and wholesale), civil litigation, labor litigation, and reimbursement. Our headquarters is located in Recife (PE), and we have branches in São Paulo, Fortaleza, Salvador, Porto Alegre, Belém, and Cuiabá, as well as operational points in major state capitals, enabling nationwide coverage. * #### **Main Responsibilities:** * Communicate information clearly, concisely, and empathetically, ensuring efficient service to resolve pending matters. * Strategically address objections by developing creative solutions to overcome challenges and resolve adverse situations. * Organize and personalize the collections process, ensuring service is tailored to each client’s specific needs. * Document all client interactions and relevant data in the management system, ensuring accuracy and integrity of information. #### **Mandatory Requirements:** * Experience handling judicially filed vehicle portfolios. * Completed high school education * Proficiency in Microsoft Office suite #### **Desirable Qualifications (Preferred):** * Strong time management skills * Organizational skills * Ability to work effectively under deadlines * Communication skills #### **Benefits:** * Transportation Allowance * Pluxee (Meal or Food Allowance) * Welhub (Partnerships with gyms, formerly Gympass) * Health and Dental Insurance #### **Work Schedule and Hours:** * Monday to Friday, from 8:00 AM to 6:00 PM * Occasional Saturdays