Description: To excel in this role, you need: * Bachelor’s degree in Administration, Accounting, or related fields. * Experience coordinating payroll teams, preferably in a BPO environment. * Solid knowledge of labor legislation, payroll-related charges, and payroll routines. * Experience with operational indicators and performance management tools. * Proficiency in payroll systems (e.g., ADP, LG, Fortes, Senior, or similar). It would be great if you also have... * Experience in client implementation or process automation. * Intermediate English proficiency. * Knowledge of Power BI or other data analysis tools. Attitudes and behaviors that make all the difference: Purpose-driven leadership focused on people development. Analytical mindset oriented toward continuous improvement. Clear communication, empathy, and collaboration within team settings. Proactivity in identifying opportunities and acting autonomously. What will you do on a day-to-day basis? * Coordinate and monitor team activities, ensuring adherence to schedules. * Track team performance and foster team development through feedback and guidance. * Identify improvement opportunities and support the optimization team in implementing automated solutions. * Ensure compliance with labor legislation and internal policies across all payroll operations. * Develop and implement action plans to enhance delivery efficiency and quality. * Analyze payroll performance indicators, proposing improvements and adjustments as needed. * Plan and execute implementations for new clients, applying customized service strategies. * Provide consultative and responsive client support, ensuring satisfaction and service quality. * Ensure proper use of payroll systems and management tools, promoting integration across platforms. 2512090203141855174