Map, standardize, and improve business area processes, supporting the correct execution of routines, reducing rework, increasing efficiency, and ensuring documentation, metrics, and governance of process flows and Variable Compensation SOPs. **Responsibilities and Duties** * Map current-state (“as-is”) processes and design future-state (“to-be”) workflows. * Identify bottlenecks, risks, rework, and improvement opportunities, with a focus on simplification and standardization. * Develop and maintain process documentation, including flowcharts, SOPs, checklists, RACI matrices, work instructions, and Variable Compensation SOPs. * Support implementation of improvements by conducting tests, monitoring progress, stabilizing changes, and collecting feedback. * Define and structure process metrics (SLA, cycle time, reprocessing rate, compliance) and establish monitoring routines. * Lead alignment and follow-up meetings with involved areas and support managers in analyses. * Support automation initiatives (Power Automate, Power Apps, forms, and simple integrations) in partnership with the technology/data team. * Train users on standardized routines and support adherence to defined procedures. **Requirements and Qualifications** * Experience in process mapping and improvement. * Ability to develop workflows and documentation (BPMN/flowcharts, SOPs, and checklists). * Intermediate to advanced knowledge of Bizagi or similar tools. * Proficiency in PowerPoint/Slides for status and results reporting. ******Preferred Qualifications:** * Power BI (basic visualizations and metrics). * Power Platform (Power Automate/Power Apps) or workflow tools. * Familiarity with Lean / PDCA / Kaizen / 5W2H methodologies and root cause analysis (Ishikawa, 5 Whys). * Familiarity with ERP systems (SAP, Sankhya, TOTVS) and administrative/industrial processes. * Knowledge of diagramming tools (Visio, Miro, Lucidchart). **Additional Information** * Natto Kit (10kg \- monthly); * Meal Allowance (monthly); * On-site cafeteria; * Pharmacy Card; * Life Insurance; * Transportation Allowance; * Unimed Health Plan (optional); * Bradesco Dental Plan (optional); * Discounts at educational institutions and leisure venues. Natto is part of the Brazilian family! For 27 years, we’ve been present on every Northeastern table. Because we believe we can always do more — and that’s the heart of our business. It’s our guiding principle. Natto’s development is a constant corporate policy, ensuring only the finest products reach every home across the Northeast. These homes are also part of our heart and serve as our compass — giving us absolute certainty: we’re delivering special moments! We offer a wide range of delicious, healthy, and affordable foods for these occasions — breakfast, lunch, dinner, barbecues, parties, and many other joyful everyday moments. We’re always there with chilled and frozen chicken, sausages, and skewers; processed meats such as hot dogs, large hot dogs, and mortadella; vegetables like french fries, broccoli, vegetable mixes, and peas; plus our Natto Fest, Seafood, and Practical Life product lines. We constantly listen to our consumers — and through them, we understand that delivering fresh products made nearby is like serving food straight from your home oven.