Commercial Assistant - Recife

Description

Job Summary: This role provides agile and organized support to the Key Account team, focusing on resolving daily operational requests to optimize the customer experience. Key Highlights: 1. Essential support for the sales team and customer experience 2. Operational point of contact between customers and back-office 3. Handles quotations, support, and incident monitoring Recife/PE – 100% On-site ### **About Praso** Foodservice moves Brazil, and Praso is transforming how this sector procures goods. We were born to revolutionize traditional wholesale—still analog—into a digital, intelligent, and efficient experience. With proprietary technology, artificial intelligence, and cutting-edge logistics operations, we have already connected manufacturers to over 10,000 small businesses, including restaurants, bakeries, and snack bars. In a R$2 trillion market that remains largely undigitalized, we’ve grown rapidly—surpassing R$300 million in revenue—and operate with margins above industry averages. We are building the new infrastructure for Brazilian foodservice, starting in the Northeast. If you want to leave your mark on one of the most significant B2B retail revolutions in Brazil, this is where you belong. **Mission** ---------- Ensure agile and organized support to the Key Account team by resolving day-to-day operational requests so the sales team can focus on selling and delivering the best experience to customers. **Responsibilities** --------------------- * Generate price quotations as requested by the sales team * Open and track support tickets with internal departments * Monitor and resolve customer incidents: invoices, logistics, weight discrepancies, and delivery issues * Serve as the operational point of contact between customers and back-office departments * Ensure no request goes unanswered or untracked **Essential Requirements** ------------------------- * Completed high school education * Prior experience in commercial routines, sales support, or customer service * Proficiency with CRM, ERP, or ticketing systems * Mastery of Google Workspace suite (Docs, Drive, Sheets) * Strong written communication skills—you’ll communicate extensively via text-based conversations * Strong interpersonal and collaborative skills for teamwork * Exceptional organizational skills—you’ll manage multiple concurrent tasks **Salary and Benefits** ------------------------ Salary: R$ 2\.000,00 Employment Type: CLT Praso Flex — Choose how to use your benefits! Caju Card covering: Meal/food allowance Mobility Health insurance with no co-payment Dental plan and life insurance * ️ Starbem — package including 4 monthly psychological counseling sessions + 1 session with a nutritionist * ️ Totalpass; ❇️ Free balance to use as you prefer