OPERATIONS SUPERVISOR

Description

Job Summary: Ferreira & Chagas Advogados is seeking a Call Center Supervisor to supervise the collections team, manage performance indicators, and ensure compliance with policies. Key Highlights: 1. Supervise the collections team and manage performance indicators 2. Ensure compliance with company policies and provide feedback 3. Route calls and focus on 3 products: Commercial, Residential, and Credit Card **Ferreira \& Chagas Advogados** Ferreira \& Chagas Advogados is a law firm Over 30 years in the market Legal services across diverse areas of law: Labor, Civil, etc. Branch dedicated to the Call Center: Santos Dumont. Has signed a contract with Caixa Econômica Federal. The position is for a Call Center Supervisor for Caixa Econômica Federal. **Supervisor Responsibilities:** * Supervise the collections team * Manage performance indicators * Achieve targets * Ensure compliance with company policies * Provide feedback * Route calls * **3 Products:** Commercial, Residential, and Credit Card. * **Key indicators:** Logged-in time, logged-in PA, talk time. Minimum Education: Bachelor's Degree Preferred Qualifications: * Business Administration, Bachelor's Degree * Meal Allowance * Transportation Allowance * Medical Insurance * Dental Insurance * Life Insurance