CUSTOMER SUCCESS ANALYST

Description

Job Summary: We are seeking a strategic Customer Success Analyst to ensure a consistent, high-value experience for B2B clients—critical to VELOX’s sustainable growth. Key Highlights: 1. Strategic involvement in the transition between sales and operations. 2. Essential for the company's sustainable growth. 3. Focus on onboarding, implementation, and portfolio health monitoring. We are looking for a Customer Success Analyst to strategically manage the transition from sales to operations, ensuring a consistent, structured, and high-value experience for our B2B clients. This role is essential to VELOX’s sustainable growth, responsible for leading onboarding, overseeing implementation, monitoring portfolio health, and identifying expansion opportunities. Requirements: **Mandatory Requirements** * Completed undergraduate degree in Business Administration, Engineering, Management, or related fields * Minimum 2 years of experience in Customer Success * Client implementation or Project Management experience * Experience with B2B client onboarding * Proficiency with CRM and customer relationship management tools * Excellent verbal and written communication skills * Strong organizational skills, ability to document processes, and track schedules **Desirable Requirements** * Prior experience in BPO, Contact Center, or Vehicle Assistance companies * Knowledge of qualification and consultative sales methodologies (BANT, GPCT, SPIN) * Experience interfacing with internal departments (Operations, IT, Sales) * Experience tracking customer success metrics (NPS, SLA, TTV, tickets) * Experience with mid- to large-size B2B clients Benefits **Compensation and Benefits** Salary: To be negotiated Meal Allowance: BRL 21.00 per day (Flash Card – unrestricted use) Transportation Allowance or Fuel Subsidy AMIL Health Insurance – no payroll deduction AMIL Dental Insurance – co-payment required Relaxation area for breaks throughout the day Structured and organized work environment Engagement and Development Platform: Access to free courses for professional development Ongoing team engagement initiatives Performance- and participation-based rewards **Selection Process Steps:** Application Profile screening HR interview Leadership interview Offer Admission medical and psychological exams Onboarding If you’d like to learn more about us, visit: www.veloxcontactcenter.com.br