Job Summary: An Investigative Analyst is responsible for analyzing vehicle-related incidents, monitoring processes, managing information, and communicating with members and external service providers. Key Highlights: 1. Analysis of complex vehicle-related incidents 2. CRM process and information management 3. Identification and validation of fraud indicators Universo AGV is a vehicle protection association that aims, through mutualism, to provide all Brazilians with high-quality and excellent service. It focuses on guaranteeing various benefits to members across Brazil who own passenger or commercial vehicles—including motorcycles, cars, trucks, and premium vehicles. **Responsibilities and Duties** * Analyze high-complexity vehicle incident reports to support recovery processes and actions; * Complete internal forms and monitor each stage of the process until its conclusion; * Supervise external service providers and investigators, ensuring compliance with deadlines and evaluating service quality; * Maintain our proprietary CRM system and specific spreadsheets with accurate data and information to meet deadlines; * Review documents and assess the presence of fraud indicators in each case to maximize investigative effectiveness; * Validate irregularities and refer necessary cases to the Legal Department; * Perform daily management of information related to ongoing investigations; * Conduct frequent telephone contacts with members, third parties, public agencies, and others; * Support administrative activities. **Requirements and Qualifications** * Completed high school education; * Preferred: degree in Law, Business Administration, Compliance, or related fields; * Basic Excel proficiency; * Minimum one year of relevant experience preferred. **Additional Information** Only Universo members enjoy: * Freedom to eat wherever you prefer using our Caju card, valued at R$40.00 per workday; * Choose between transportation allowance or fuel assistance; * Your health is one of our top priorities—your gym membership via Gympass is fully covered! Plus, dependent plans start from R$29.90; * Co-payment medical assistance provided by Unimed; * Training programs offered through Academia Performance; * Development incentives via partnerships with universities, offering up to 50% scholarships for undergraduate and postgraduate courses; * Language school partnerships, with special conditions for online or in-person learning; * Access to Clube You, providing discounts and benefits at thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more; * We care about your pet too—you’ll receive exclusive discounts on assistance plans from our partner Au Happy; * Vehicle protection! 20% discount on Universo AGV association plans! * Gamification program: earn coins for every goal achieved and redeem them for rewards at Up Store; * SESC card for you and your dependents, granting access to numerous nationwide benefits, activities, and services at low cost. We are specialists in a shared area of interest. Universo AGV focuses on guaranteeing diverse benefits to members who own passenger or commercial vehicles. A regulated and authorized activity under the laws of our country (Brazil), states, and municipalities. As an association, Universo AGV exists to fulfill collective needs proposed to members through cooperation.
João Silva
Indeed · HR
João Silva
Indeed · HR
