RESPONSIBILITIES Direct management of Team Leaders (2 to 4 leaders) Daily performance indicator analysis: quartile, CPC, conversion rate, average handling time (TMA), and recovery rate Development and monitoring of action plans for underperformance Control of absenteeism and operational productivity Direct interface with Coordination, reporting results and deviations REQUIREMENTS Currently pursuing or holding a bachelor's degree (Administration, Management, Business Processes, or related fields) Minimum 2 years of experience in collections Prior experience leading people Proficiency in operational metrics and BI report interpretation DESIRED PROFILE Critical and strategic analysis of performance indicators Ability to enforce collections rigorously without losing team engagement Quick and decisive decision-making Organizational skills, methodology, and operational consistency Mentorship-oriented profile, focused on developing leaders COMPENSATION Base salary: R$ 3.800,00 Guaranteed minimum commission for newcomers during the first 3 months: R$ 1.700,00 Monthly payment range: R$3.820,87 - R$5.066,63 Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
