Technology Coordinator

Description

**The Challenge** The hired person will be responsible for coordinating the technology team and ensuring the delivery and evolution of three critical areas: **1\. Database Management and Portfolio Distribution** * Structure the workflow for receiving, processing, and distributing databases sent by contractors (construction companies). * Configure distribution rules among lawyers, considering criteria such as: * Debt maturity date and value range * Number of installments and campaigns * Capacity and profile of each lawyer * Ensure data flow consistency and traceability with automated validations. **2\. Oversight of Internal System Development** * Act as technical lead in developing an internal system, built entirely from scratch by a team developer. * Define architecture, best practices, quality standards, and delivery roadmap. * Conduct code reviews, testing, and ensure scalability and security. * Mentor the developer, elevating the project’s technical maturity. **3\. AI-Powered WhatsApp Customer Support** * Coordinate the operation and evolution of the automated negotiation channel via WhatsApp (official API). * Configure and adjust negotiation types, approval limits, conversational flows, and human escalation. * Manage integration with the WhatsApp Business API, including coordination with service providers (BSPs). * Monitor performance metrics: resolution rate, conversion rate, response time, and satisfaction. **Requirements** **Mandatory** * Proven experience in managing technology projects. * Practical knowledge of software development (back\-end and/or full\-stack), with ability to review code and guide architecture. * Experience handling and processing large volumes of data (ETL, relational databases, automations). * Familiarity with messaging APIs (WhatsApp Business API, chatbots, AI integrations). * Ability to collaborate with business units, translating operational and legal requirements into technical solutions. * Hands\-on profile: willingness to engage both strategically and operationally. **Desirable** * Experience in the legal, financial, or debt collection/recovery sector. * Knowledge of AI tools applied to customer support (LLMs, NLP, intelligent chatbots). * Experience with agile methodologies (Scrum, Kanban) and project management tools. * Experience with LGPD and data security in environments handling sensitive information.