Job Summary: An operational professional responsible for telephone customer service, event organization, social initiatives, and administrative support, with a focus on communication and analysis. Key Highlights: 1. Customer service and organization of events and social initiatives. 2. Preparation of reports and administrative support. 3. Pursuing undergraduate studies and possessing communication skills. **Description and Responsibilities:** **Working Hours:** 08:30–17:30 **Level:** Operational **Employment Type:** Permanent – CLT JOB DESCRIPTION AND ACTIVITIES * Provide telephone customer service to internal and external stakeholders. * Organize and conduct events, such as Financial Education, Cooperative Education, and Entrepreneurship programs. * Carry out social initiatives implemented by the Cooperative and provide administrative support in preparing reports and records related to these events. * Implement social actions and projects. * Prepare outcome reports for these initiatives. **Requirements:** REQUIREMENTS AND QUALIFICATIONS Undergraduate studies (in progress), preferably in Administration or Cooperative Studies. Knowledge: * Microsoft Office Suite (Word, Excel, Internet, PowerPoint) Skills: * Institutional writing; * Analytical ability and logical reasoning; * Ability to learn quickly; * Time management / sense of urgency; * Customer service; * Strong communication skills; * Impartiality; * Attention to detail; * Emotional intelligence. Attitudes: * Observational and descriptive ability; * Proactivity. **Benefits:** Health and wellness programs, Seniority bonus, Medical assistance, Dental assistance, ANBIMA certification allowance – 100% reimbursement of exam fee, Childcare or babysitting allowance, Commemorative events, Gympass – Partnerships with studios, gyms, and wellness apps, Annual Profit-Sharing Program, Development and Coaching Programs, Recognition for tenure at the Cooperative, Life insurance, Corporate University – Courses and training, Meal/voucher allowance