Senior Support Analyst

Description

Job Summary: We are seeking a versatile professional to administer modern systems and infrastructure, with passion for programming and Artificial Intelligence integration in a collaborative environment. Key Highlights: 1. Modern system and infrastructure administration (Containers/Kubernetes) 2. Passion for programming and Artificial Intelligence integration 3. Collaborative, dynamic environment focused on growth A technology and telecommunications company offering comprehensive solutions to connect people, businesses, and institutions with agility and security. Headquartered in Belo Horizonte (MG), it innovatively develops systems and services that ensure efficient communication and strategic outcomes for its clients. The work environment is collaborative, dynamic, and oriented toward growth—both for the business and for the people who are part of it. We seek a versatile professional proficient in modern system and infrastructure administration (Containers/Kubernetes), who also possesses passion for programming and Artificial Intelligence integration. **Key Responsibilities:** * Support and Implementation: Provide technical support for company solutions, monitor actions, and optimize operational routines. * Infrastructure Management: Administer Linux and Windows servers, ensuring stability and performance. * Modernization: Manage containerized environments and orchestration using Kubernetes. * Development and AI: Develop new features, API integrations, and implement automation workflows leveraging AI. * Data: Perform data analysis and create dashboards to support decision-making. * Telephony and Networking: Maintain Asterisk systems and provide TCP/IP network support. **Requirements and Qualifications** * Completed or ongoing undergraduate degree in IT-related fields (e.g., Information Systems, Computer Science, Engineering). * Analytical and proactive profile for solving complex problems. * Excellent interpersonal communication skills (client and technical team interaction). * Technical English proficiency for reading documentation and consuming APIs. * Proficiency in Linux (administration) and Windows operating systems. * Experience with Asterisk and networking (TCP/IP protocol). * Database management experience with MySQL. * General hardware and software knowledge. * Python: Proficiency with OpenAI SDK libraries and asynchronous frameworks. * Node.js / TypeScript: Backend experience and streaming response workflows. **Desirable** * LLM Consumption: Experience with OpenAI, Google Gemini, or open-source models (e.g., Groq/Hugging Face) APIs. * Prompt Engineering: Ability to structure programmatic prompts, manage context, and handle token limits. * API Architecture: Solid knowledge of Webhooks, REST, and gRPC for real-time system communication (CRM, ERP, AI). **Benefits** * Meal/Voucher Allowance: BRL 31.40/day * Meal/Voucher Allowance during vacation * Fuel Allowance: BRL 12.64/day (no payroll deduction) * Transportation Voucher (no payroll deduction) * Motorcycle parking * Birthday day off * Birthday gift voucher: BRL 150.00 * Profit-sharing program * Life insurance * Health plan * Pharmacy benefits * Dental plan * Gympass (Wellhub) + Conexa Saúde (access to gyms, 2 nutritionist consultations + 2 psychologist consultations, 15% discount on lab tests (Dasa Network), and 20% discount at Pague Menos pharmacies) **Work Schedule** * Monday to Friday, 8:00 AM to 6:00 PM (on-site at Santa Tereza neighborhood, BH) Employment Type: Permanent CLT contract Compensation: BRL 4,000.00/month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Partnership agreements and commercial discounts * Profit-sharing program * Meal voucher * Transportation voucher Work Location: On-site