Citizen Experience is looking for a talented and **out-of-the-box** **Customer Service Representative** to join our **Success Team**. If you possess exceptional skills in **processes**, are a communicative person, and have an easy rapport with **people**, this could be the opportunity you've been waiting for! Here, we are part of an exceptional team where we **support**, **respect**, **contribute to**, **motivate**, and collaboratively work in a **creative** manner — that’s how the best ideas emerge. If you’re seeking to **accelerate your career** in an environment brimming with **opportunities**, where acceleration means not only advancing in roles and responsibilities but also constantly tackling challenges, don’t miss this chance! **Responsibilities and Duties** **Responsibilities and Duties:** **Your key responsibilities** You will be a **key point** in the citizen’s experience, performing activities such as: * **Public service delivery:** greeting, guiding, and clarifying questions about available services with empathy and clarity; * **Document screening and verification:** ensuring all information is accurate before forwarding; * **Request processing:** assisting with form completion, data collection, and service referrals (e.g., ID cards, driver’s licenses, and appointments); * **Administrative support:** updating records, organizing and archiving documents, and maintaining databases; * **Queue and appointment management:** organizing the service flow to ensure agility and reduce waiting times; * **Problem resolution:** promptly and courteously resolving inquiries, escalating complex cases when necessary. **Requirements and Qualifications** **Requirements** * Completed high school education; * Basic knowledge of Microsoft Office suite; * Good typing skills; * Prior experience in public-facing roles is considered a plus. **Additional Information** **Compensation and Work Schedule** * **Salary:** R$ 1\.621,00 **Work schedule:** * Monday to Friday * 09:20 AM to 7:08 PM\. **Work location:** UAI Praça Sete: Avenida Amazonas, 500, Centro, Belo Horizonte \- MG, 30180\-000, Brazil **We offer a comprehensive benefits package, including:** **Transportation Voucher** (6% employee deduction) **Birthday Day Off** – a full day just for you to celebrate however you like! **Health Insurance Plan** – co-payment plan; monthly premium for the primary insured covered by the company. **Dental Insurance Plan** – co-payment plan; monthly premium for the primary insured covered by the company. **Meal/ Food Voucher** – R$ 25.73 per day for meals. **Wellhub** – take care of your body and mind through gyms and physical activities. **ZenKlub** – emotional health support. **Life Insurance** – because your safety and peace of mind matter to us. **Pharmacy Discounts** – savings on medications and wellness products. **SESC Partnership**. **Variable Compensation Plan**. We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services, simplifying citizens’ lives through innovative solutions, greater technology adoption, and enhanced efficiency. Our goal is to integrate physical and digital channels, delivering a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic workplace offering continuous learning opportunities and challenging projects, join our team! \#ForPeople
João Silva
Indeed · HR
João Silva
Indeed · HR
