Planning Analyst

Description

Job Summary: Professional responsible for creating and updating operational reports, engaging suppliers, monitoring dashboards, and managing mailings to optimize campaigns. Key Highlights: 1. Creation and updating of operational reports 2. Management and configuration of dialer for campaigns 3. Monitoring and analysis of databases to optimize results **Please carefully review the activity description and apply only if you possess the required experience.** **RESPONSIBILITIES:** * Create and update operational reports; * Engage suppliers to resolve technical issues or improve processes; * Monitor dashboards to ensure correct information updates; * Activate and configure the dialer for agent operations; * Manage and upload mailings to enable automated calling campaigns; * Monitor operations (dialing, queues, pauses, call duration, and call losses); * Extract and analyze databases according to operational demands; * Define mailing strategies to optimize results in Collections and Enrollment operations. **REQUIREMENTS:** * Experience with dialers, customer service metrics, and planning reports; * Intermediate Excel and dialer proficiency; Compensation: R$3\.000,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Partnerships and commercial discounts * Meal allowance * Transportation allowance Experience: * Call center (Mandatory) * Dialer (Mandatory) * Mailing management (Mandatory) Work location: On-site