Collections Assistant

Description

Job Summary: A professional responsible for performing active and passive collections, negotiating agreements, and supporting financial and administrative tasks while maintaining cordial client relationships. Key Highlights: 1. Negotiating agreements and installment plans with customers 2. Supporting accounts receivable monitoring and collections workflow 3. Maintaining professional relationships and seeking agile solutions **Main Responsibilities:** * Conduct active and passive collections via WhatsApp, phone, and e\-mail; * Monitor open invoices, notifications, and due dates; * Negotiate agreements, installment plans, and payment methods with customers at various delinquency levels; * Record all interactions and activities in the internal system; * Issue and forward bank slips (boletos), statements, delinquency reports, and payment confirmations; * Support accounts receivable, delinquency, and collections workflow monitoring; * Assist in organizing processes, controls, and administrative routines within the finance/collections area; * Maintain cordial and professional client relationships, seeking agile and efficient solutions. **Requirements:** * Prior experience in collections, finance, or customer service; * Strong verbal and written communication skills; * Organized, proactive, and analytical profile; * Aptitude for negotiation and problem solving; * Basic computer skills and proficiency in Microsoft Office. **Preferred Qualifications:** * Experience collecting from individual (non-corporate) clients; * Familiarity with collections systems and ERP software, especially Mega Sênior; * Experience issuing bank slips (boletos), managing delinquency, and conducting financial negotiations; * Proficiency in Excel and management reporting. Compensation: R$2\.300,00 per month Benefits: * Health insurance * Dental insurance * Fuel allowance * Free parking * Profit-sharing program * Life insurance * Meal voucher * Food allowance * Transportation allowance Work Location: On-site