Job Summary: Professional responsible for contacting customers, scheduling and confirming meetings, updating statuses, and ensuring that the customer remains well-informed throughout their entire journey. Key Highlights: 1. Focus on communication and interaction with customers 2. Essential role as a bridge between customers and teams 3. Ensure customer information and follow-up **Job Description** **About the company:** Setup Tecnologia is a company focused on its clients’ businesses since 2007, providing practical technology solutions that improve process performance and reduce operational costs for companies. If you excel at customer service, enjoy conversing, and are disciplined about deadlines, this job is for you! **Responsibilities:** * Contact existing customers to schedule meetings (onboarding, implementation, follow-up, etc.); * Confirm attendance at meetings and send meeting reminders; * Update scheduling statuses in internal systems; * Serve as the liaison between customers and Customer Success/technical teams; * Ensure that the customer remains well-informed throughout their entire journey. **Requirements:** * Strong communication skills and active listening; * Organizational skills regarding schedules, calendars, and deadlines; * Proficiency with WhatsApp, Google Calendar, spreadsheets, and CRM tools; * Prior experience in customer service is a plus. **Work Format:** * 100% On-site; * Business hours (Monday to Friday). **Job Type:** * Full-time CLT employment. **Compensation:** * R$ 2.499,00 - R$ 2.500,00 per month **Benefits:** * Health insurance; * Meal allowance; * Transportation allowance; * TotalPass Minimum Education: High School Diploma