We are looking for professionals with a growth mindset, collaborative spirit, and data-driven orientation—capable of structuring information through metrics and clear semantic layers, connecting data to business decisions and generating actionable insights, with a focus on innovation and continuous learning. Join the journey of one of the fastest-growing technology companies in the country! #ComeToOmie **Responsibilities and Duties** **Responsibilities and Duties** We seek a Revenue Operations professional with technical expertise in SQL, databases, and automation, combined with strong business acumen—capable of transforming raw data into a consistent semantic layer, defining metrics and canonical rules that connect stakeholder needs to scalable and actionable analytical solutions. **Reporting, Automation, and Analytical Support** * Serve as the owner of the **Customer Success Semantic Layer**, translating technical data into standardized business metrics and concepts, ensuring analytical consistency across the entire area. * Develop and maintain **reports and dashboards in Databricks** to monitor key Customer Success KPIs, ensuring reliability and scalability. * Perform data modeling in Databricks using SQL and Python to support advanced analytics and Machine Learning models developed by the Retention & Expansion Operations team. * Propose data-driven process improvements and manage technical requests, focusing on scaling the delivery of reports and analytical assets across the area. * Manage the **Customer Success feature store**, ensuring **standardization, reuse, and governance** for **Machine Learning** models. * **Document and maintain the area’s KPI catalog**, ensuring conceptual alignment, metric traceability, and clarity for stakeholders. **Collaboration with Stakeholders** * Collaborate **closely** with **Customer Success, Retention, Product, Data Engineering, BI**, and other company departments. * Communicate analysis results, generated insights, and **improvement recommendations** to various stakeholders in a **clear, structured, and action-oriented** manner. * **Prepare and deliver presentations** to other teams and to **company leadership and strategic roles**, translating complex data and analyses into clear, relevant narratives aligned with business priorities. **Requirements and Qualifications** **Requirements and Qualifications** * Completed undergraduate degree. * Experience in Operations, Sales Ops, Revenue Ops, CS Ops, or related areas. * Strong SQL knowledge. * Advanced Excel skills. * Knowledge and experience in data analysis, KPIs, and metric definition and governance. * Ability to translate business problems into analytical solutions (e.g., suggesting analytical trade-offs). * Proactivity and ownership over the entire process. * Strong technical and executive communication skills. **Preferred Qualifications** * **Experience with the Databricks platform: Notebooks, SQL, Jobs, etc.** * Experience automating data pipelines, reports, or analytical routines. * Knowledge of BI tools. **Additional Information** Flexible Benefit/Meal Allowance: R$ 40.00 per business day. Remote Work Allowance. Need to work onsite? We offer transportation vouchers. For those arriving by train/metro, we provide a shuttle service from the station to our office. Bradesco Health Insurance Plan. Amil Dental Insurance Plan. Pharmacy Allowance. Childcare Allowance. Birthday Day Off—celebrate however you like! To support physical health and well-being, we partner with apps offering access to accredited gyms. To relax and care for mental health, we partner with online therapy and meditation platforms. SESC Partnership—Full Membership Credential. Exclusive discounts at top universities and educational institutions for undergraduate, graduate, and MBA programs. Additionally, we offer Omie Academy—free training for employees. English-in-Company course partnerships. Insurance discount program. Swile Shop: exclusive discount platform. Dell partnership: coupons up to R$ 2,000.00. PPRL (Profit Participation Plan). Travel Benefits. Life Insurance. We are a software company that fosters prosperity across the Brazilian entrepreneurial ecosystem, unlocking business growth through a platform that solves any management complexity—simply, intuitively, and efficiently. Omie seeks professionals capable of further amplifying results within an organizational culture rooted in trust, transparency, and loyalty among teams, partners, and customers. We look for individuals with a growth mindset—valuing adaptability, collaboration, and motivation driven by innovation and continuous learning. **We are all #OmieLovers!** We believe **EVERYONE** should feel welcomed, safe, and fulfilled—being their best selves. Therefore, all our opportunities are open to everyone, valuing and encouraging inclusion and diversity.