Field Service Operator

Description

Job Summary: We are seeking a Field Service Operator to perform installations, repairs, and address changes, ensuring customer satisfaction and operational safety. Key Highlights: 1. Attentive professional who delights customers and demonstrates ownership mindset. 2. Performs field service orders in accordance with operational procedures. 3. Values organizational identity and workplace safety. We are seeking a **Field Service Operator** to carry out field "Service Orders" (SOs), including installation, repair, address change, and other services, in compliance with company-defined operational procedures. If you are an attentive professional who delights customers and demonstrates ownership mindset, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective personal protective equipment (PPE) when required; * Drive company vehicles when necessary; * Perform other duties related to the position, as needed by the department and per leadership direction; * Maintain company vehicles in compliance with Fleet Department processes, ensuring proper functioning; * Implement workplace safety procedures, such as Preliminary Risk Analysis (PRA) and use of PPE, in accordance with current legislation; * Execute field service orders (SOs), including installation, repair, address change, and other services, in accordance with company-defined operational procedures; provide referrals for additional or new sales; * Safeguard and be accountable for the conservation, maintenance, proper use, and custody of company-provided resources, and inspect the work environment after service completion to ensure organization, cleanliness, and proper disposal of used materials. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with local geography; * Driver's license class "B" and defensive driving certification. **Preferred qualifications:** * 6 months of experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies and media – twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * Customer service techniques. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that fosters personal and professional development; * Horizontal and vertical work environment — you are the protagonist of your career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from rural areas to state capitals**, actively contributing to Brazil’s digital transformation.