Job Summary: An IT professional responsible for ensuring the availability of microcomputing resources by delivering technical support, hardware/software maintenance, and network infrastructure management. Key Highlights: 1. Providing technical support for microcomputing and systems 2. Responsible for installing and configuring hardware and software 3. Supporting network infrastructure and data security We are one of Brazil's largest information technology service providers, with 37 years of experience and nationwide operations. Our mission is to help our clients accelerate their businesses through technology. Thus, we are trusted partners of hundreds of public and private organizations across Brazil, with a proven track record of excellence and integrity. **Responsibilities and Duties** First- and second-level technicians play essential roles in ensuring the availability of microcomputing resources. Their main duties include: * **Support and Service Delivery:** * Handling incidents, problems, requests, and changes related to system support services and microcomputing technical support. * Recording user requests and complaints. * Remotely accessing institutional computers to guide users and perform configurations based on higher-level instructions. * **Hardware and Software:** * Performing **installation, configuration, and updates of software and hardware.** * Providing support for workstations (desktops, notebooks, tablets), peripherals (printers, scanners, webcams), and VOIP devices. * Creating and deploying standard workstation and notebook **disk images (clones).** * Replacing out-of-warranty computer equipment components. * **Infrastructure and Networking:** * Supporting **Wi\-Fi** networking equipment, access points, switches, and firewalls. * Assembling, disassembling, and **organizing equipment racks.** * Conducting scheduled technical visits to units located in the state capital and interior regions to resolve demands. * **Data Management and Security:** * Executing and restoring local **backups** on workstations. * Maintaining an accurate and up-to-date inventory of ICT assets. * Developing and updating **support procedures and scripts** for the Knowledge Base. **Requirements and Qualifications** * **Education:** * Provide documentation proving enrollment in an **Undergraduate Program in IT** (currently active enrollment) or present a certificate/diploma confirming completion of an undergraduate program in IT, duly recognized by the Brazilian Ministry of Education (MEC). * **Certifications, Courses, and Training:** * Certification or certificate from the official **ITIL 4 Foundation** course or higher, to be obtained within 45 days. * **Microsoft Certified: Modern Desktop Administrator Associate** certification or higher, to be obtained within 45 days. * A course of at least 12 (twelve) hours in **COBIT 5 or higher** OR **ISO 20000** (certifications are also accepted). * A **Linux** course with a minimum duration of **20 (twenty) hours**, with certifications in this area also accepted. * A **computer networking** course with a minimum duration of **40 (forty) hours** or more. **Additional Information** Hapvida, Bradesco Saúde, or Unimed health insurance (subject to local availability); Hapvida Odonto or Bradesco Dental dental insurance; Alelo Food or Meal Voucher; Life insurance fully covered by Lanlink; Transportation voucher; Pharmacy benefit plan; University tuition discount program; Total Pass; Internal learning platform; Moodar platform (therapy platform) Great to have you visit us virtually! Shall we get to know each other better? For over 35 years, Grupo Lanlink has been building transformative experiences—not only for companies but for people’s lives—across all five regions of Brazil. We envision the future with the purpose of impacting lives and serving as the safe harbor of innovation. Our workplaces are built by our employees, who wear the shirt proudly and create, day after day, a joyful and collaborative work environment. We believe trust is the foundation of our relationship with our people and our clients—a trust cultivated through practices such as: hiring and welcoming, inspiring, speaking, listening, thanking, developing, caring, celebrating, and sharing. We are many, we are diverse, \#nossomosLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink today. **HEY, ALL OUR OPEN POSITIONS ARE PREFERRED FOR PERSONS WITH DISABILITIES (PCD)!**
João Silva
Indeed · HR
João Silva
Indeed · HR
