Internship in Technical Support (Help Desk)

Description

Job Summary: This role involves providing basic technical support to users, assisting with software and system configurations, and aiding in IT equipment maintenance. Key Highlights: 1. User and operating system technical support 2. Assistance with software and device configurations 3. Support for preventive maintenance of IT equipment **Requirements:** * Currently pursuing a degree in Information Technology, Computer Science, Information Systems, Computer Networks, or related fields. * Basic knowledge of operating systems (Windows) and Microsoft Office suite. * Familiarity with networking and connectivity concepts (TCP/IP, Wi-Fi, VPN). * Interest and willingness to learn about technical support and IT infrastructure. **Responsibilities:** * Provide basic technical support to users via phone, email, or in person; log and track helpdesk tickets in the ticketing system; assist with installation and configuration of software and operating systems; support configuration of emails, printers, Wi-Fi networks, and other devices; diagnose and resolve simple connectivity and machine performance issues; support preventive maintenance of IT equipment; assist in documenting technical procedures and creating user manuals; escalate complex tickets to the senior team when necessary. Minimum Education Level: Bachelor's Degree * SESC Membership Benefits * Psychological, social, legal, and financial assistance * Partnerships with educational institutions and language courses * Internship stipend * Meal allowance or food voucher