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Job Summary: This role involves providing customer and affiliate support, resolving inquiries via chat, and offering detailed information about gaming platforms, escalating complex issues as needed. Key Highlights: 1. Agile and effective support for customers and affiliates. 2. Assessment and escalation of complex requests to analysts. 3. Up-to-date knowledge of company policies and products. We are the driving force behind leading brands such as Betnacional and Betfair Brasil, which are transforming the digital and sports entertainment landscape throughout the country. We are the driving force behind leading brands such as Betnacional and Betfair Brasil, which are transforming the digital and sports entertainment landscape throughout the country. Learn more at (Saiba mais): https://www.linkedin.com/company/flutterbrazil/ **Responsibilities and Attributions** * Provide customer and affiliate support in compliance with company standards, resolving customer inquiries as quickly as possible, responding promptly via chat to ensure efficient and effective assistance, and offering detailed information about the products, services, and processes available on the gaming platforms. * Provide customer and affiliate support in compliance with company standards, resolving customer inquiries as quickly as possible, responding promptly via chat to ensure efficient and effective assistance, and offering detailed information about the products, services, and processes available on the gaming platforms. * Evaluate the complexity of each request and escalate more complex matters to analysts when necessary. * Evaluate the complexity of each request and escalate more complex matters to analysts when necessary. * Log interaction details and the solutions provided in the CRM system or support tools. * Log interaction details and the solutions provided in the CRM system or support tools. * Stay up\-to\-date with company policies, product updates, service changes, and regulatory requirements. * Stay up\-to\-date with company policies, product updates, service changes, and regulatory requirements. * Detect recurring issues and report patterns to your immediate supervisor. * Detect recurring issues and report patterns to your immediate supervisor. * Handle requests concerning the Ombudsman, “Reclame Aqui,” and email channels, ensuring responses meet the specific SLA for each channel. * Handle requests concerning the Ombudsman, “Reclame Aqui,” and email channels, ensuring responses meet the specific SLA for each channel. **Requisites and Qualifications** * High school diploma completed; * High school diploma completed; * Experience in customer service; * Experience in customer service; * Proficiency and speed in typing; * Proficiency and speed in typing; * Skills in working with systems; * Skills in working with systems; * Strong command of spelling rules; * Strong command of spelling rules; * Availability to work in shifts (afternoon/evening and night/early morning); * Availability to work in shifts (afternoon/evening and night/early morning); * On\-site position in Recife\-PE * On\-site position in Recife\-PE. **Addtional Informations** CLT position; Benefits: Benefits: Meal allowance – Caju Meal allowance – Caju Transportation voucher Transportation voucher Health and dental insurance – Bradesco Health and dental insurance – Bradesco TotalPass TotalPass (corporate gym membership program) Life insurance Life insurance **Flutter Brazil** is one of the leading sports betting ecosystems in the country, recognized for its innovation, operational excellence, and user\-centered experience. We are one of five regions within Flutter International — the global division of Flutter Entertainment — and we represent Brazil in a model that combines local autonomy with global connectivity. We’re behind leading brands such as Betnacional and Betfair Brasil, which are reshaping the digital and sports entertainment landscape across the country. Our mission is to deliver a safe, transparent, and engaging betting experience, powered by advanced technology, data intelligence, and high\-performance digital marketing. We also lead the Responsible Gaming movement in Brazil, operating with ethics and sustainability at the core of everything we do. At **Flutter Brazil**, we believe in the power of diverse talent, collaborative work, and continuous innovation. We are an organization in the making — with real opportunities to contribute, grow, and drive change. Our culture is dynamic and challenging, grounded in active listening, close\-knit leadership, and ongoing development. Our operations are strengthened by access to Flutter Edge — a global network of talent, technologies, benchmarks, and best practices that connects all Flutter regions around the world. Through this network, we learn from top professionals, accelerate solutions, and deliver greater value locally. We are also part of the Positive Impact Plan, Flutter’s global commitment to social impact, with a focus on inclusion, education, and supporting causes that matter to Brazilian society. If you believe in the power of responsible entertainment, the potential of technology to transform industries, and want to be part of a global company that is redefining standards — **come build the future with us.**
