Senior Implementation Analyst

Description

Job Summary: Senior Implementation Analyst responsible for ensuring smooth onboarding of new customers, conducting training sessions, serving as a primary point of contact, and collaborating internally to ensure customer success. Key Highlights: 1. Customer onboarding and training for effective platform usage. 2. Primary point of contact for customers during the implementation process. 3. Internal collaboration to resolve issues and optimize the solution. Conduct onboarding for new customers, ensuring smooth and efficient integration with our platform; Deliver customized training sessions for customers, ensuring all users understand and can effectively use our features; Serve as the primary point of contact for our customers throughout the implementation process; Collaborate with other internal teams to promptly resolve any issues arising during implementation; Monitor customer progress and identify opportunities to optimize solution usage, ensuring their success. **Position:** Senior Implementation Analyst **Employment Type:** CLT (Permanent) **Professional Area:** Customer Support **Working Hours:** To be determined **Number of Openings:** 1 **Benefits:** Meal Allowance; Unimed Health Plan; Uniodonto Dental Plan; Life Insurance; **Gympass:** Discounted access to gyms; Fresh fruits daily; Discount Program at Raia and Drogasil Pharmacies; Birthday Day Off. **Requirements:** Solid experience in customer support, particularly online; Familiarity with CRM tools, project management software, or customer support platforms; Experience working in multidisciplinary teams; Experience with performance metrics (SLA, NPS, CSAT, or similar). **Preferred Qualifications:** Experience in technology or SaaS companies; Completed or ongoing undergraduate degree in Business Administration, IT, Exact Sciences, or related fields. Solid experience in customer support, particularly online; Familiarity with CRM tools, project management software, or customer support platforms; Experience working in multidisciplinary teams; Experience with performance metrics (SLA, NPS, CSAT, or similar). **Preferred Qualifications:** Experience in technology or SaaS companies; Completed or ongoing undergraduate degree in Business Administration, IT, Exact Sciences, or related fields.