Pay attention to patients' social needs, identifying requirements for referrals to support networks. Provide guidance to clients according to their individual needs. * Deliver the best possible experience for the client; * Promptly identify and resolve clients’ specific requirements; * Contribute to improving the quality of life of patients undergoing TRS; * Welcome patients and their families attentively, warmly, and courteously; * Identify and provide support for patients’ and families’ social needs; * Provide personalized and confidential care to patients and their families; * Identify and refer social needs related to sickness benefits, retirement, BPC, TFD, and medications; * Record data on renal disease prevention treatment in specific programs; * Monitor the multidimensional process of new clients and carry out referrals for transplantation; * Welcome clients, identifying their needs and care priorities. * Welcome patients and their families attentively; * Provide comfort to clients during clinic visits; * Work effectively as part of a team; * Possess a sense of urgency and prioritize care accordingly; * Manage one’s own emotions effectively; * Demonstrate kindness, empathy, and concern for everyone; * Communicate effectively with patients and other professionals; * Proactively address questions, provide information, and offer guidance regarding procedures to be performed; * Demonstrate human warmth and compassionate care in all types of interactions.