Customer Service Assistant (Customer Support Service)

Description

**Job Description and Responsibilities:** **Working Hours:** Business hours **Level:** Operational **Employment Type:** Permanent – CLT Responsible for customer support, ensuring responsiveness, clarity, and standardization in responses, as well as accurate recording of information to support indicator management and continuous process improvement. **Key Responsibilities:** * Provide customer support through available channels (e\-mail, telephone, internal systems, etc.); * Record all interactions in a designated spreadsheet or system, ensuring correct and complete information entry to maintain indicator integrity and reliability; * Verify Return Invoice (NFD) copies, ensuring data compliance; * Collaborate with the Sales Department to address requests, align information, and seek effective customer solutions; * Open, record, and track non-conformities related to customer complaints, contributing to root cause analysis and implementation of corrective actions; * Support Customer Service indicator analysis, identifying trends and improvement opportunities; * Maintain organized records and adherence to internal procedures. **Requirements:** **Requirements for Customer Service Role** * Excellent verbal and written communication skills, using clear, formal, and professional language. * Strong interpersonal skills with customers, demonstrating empathy, courtesy, and a welcoming attitude. * Resilience and emotional balance to handle complaints, criticism, and high-pressure situations. * Active listening ability to understand customer needs and provide appropriate solutions. * Organizational skills and attention to detail for recording and tracking requests. * Basic Excel knowledge for information control, recordkeeping, and indicator tracking. * Proactive problem-solving, seeking quick and effective solutions. * Ability to work collaboratively and maintain positive relationships with other company departments. * Efficient customer support without compromising information quality. * Commitment to deadlines and timely customer follow-up. **Preferred Qualifications** * Prior experience in customer service or customer support. * Familiarity with ticketing systems or CRM platforms. * Basic understanding of customer service metrics (e.g., response time, customer satisfaction). **Benefits:** Internal benefits, Corporate mobile phone, Food basket, Parking, Profit-sharing program, On-site meals, Meal allowance, Transportation allowance