OPERATIONS ANALYST

Description

Job Summary: A professional responsible for planning, monitoring, and analyzing goals, KPIs, and maintenance activities for fiber optic networks; managing teams; and documenting assets—ensuring regulatory compliance while serving internal and external stakeholders. Key Highlights: 1. Strategic involvement in the planning and analysis of fiber optic networks 2. Team management and analysis of network failures 3. Documentation, asset control, and compliance with standards **Job Description:** ---------------------- Plan and monitor goals, KPIs, and preventive maintenance activities for fiber optic networks. Schedule, align, and supervise internal and third-party teams. Analyze network failures, root causes, definitive solutions, and related KPIs (SLA / MTTR). Estimate materials, services, and equipment required for preventive and corrective maintenance. Create, monitor, and close service orders and maintenance windows. Analyze technical reports, audits, and equipment conditions (fusion splicers, cleavers, OTDRs). Document and control assets and liability agreements. Operate in accordance with Compliance regulations, the Code of Ethics, and internal policies. Conduct business travel and serve internal and external stakeholders as needed. **Mandatory Requirements:** ------------------------------ Bachelor’s degree in Telecommunications Engineering, Electrical Engineering, Production Engineering, Business Administration, or related fields. Experience in the Telecommunications field. Driver’s license category B. Proficiency in Microsoft Office Suite. Ability to read and interpret telecommunications project documentation. Basic knowledge of project management, budgeting, technical standards, and fiber optic networks. **Employment Type:** -------------------------- CLT (Consolidated Labor Laws) **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Meal voucher/food allowance Starbem – Health and Well-being Teleconsultation Service Birthday day off Group life insurance Corporate University – Mhnet Ensina Internet discount after probation period Transportation voucher Wellhub (Gympass) **Work Location:** ---------------------- CHAPECO/SC **Working Hours:** ------------------------ 8:00 AM to 12:00 PM and 1:12 PM to 6:00 PM, Monday through Friday