Operations Assistant

Description

Summary: This role supports Freight and Billing Departments with operational tasks, data entry, reporting, and administrative duties, ensuring process quality and efficient issue escalation. Highlights: 1. Assist Freight and Billing Departments with diverse operational tasks 2. Perform data entry, prepare reports, and support administrative functions 3. Ensure process quality, visibility, and timely issue escalation **Essential Job Functions:** * Assist Freight Department with various tasks: shipment follow up / track and trace; creating shipments in the operational system; accepting pre alerts, issuing payment requisitions to vendors, among others; * Assist Billing Department with various tasks: building Billing Packets, uploading “Proof of Invoice” in the operations system; * Interface with applicable internal departments to gather information and provide input on all matters affecting the measurement of operations performance; * Ensure that any issues that arise are escalated in an efficient manner to the management team; * Proactively monitor exception reports milestones/missing pre\-alerts within the life cycle of a shipment; * Use the tools, checklist, and system as per assigned by the station management to ensure process quality and visibility; * Report to the management team in advance about any process that is out of scope or process that needs to be addressed by the management team after regular working hours, holidays and/or weekend; * Performs data entry, and prepares standard reports \& spreadsheets * Run and distribute reports as needed * Support with administrative tasks related to the well maintenance of the office * Other duties as assigned **Other Skills \& Abilities:** * Dependability follows instructions, responds to management direction; * Demonstrated accuracy and attention to detail; * Motivated, goal oriented; * Good written and oral communication skills. **EDUCATION AND EXPERIENCE:** * High school diploma or GED; * 0 \- 2 or more years industry related experience.