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Job Summary: We are seeking a proactive and flexible professional to provide technical support, monitor IT infrastructure, and drive continuous improvements, committed to pursuing excellence. Key Highlights: 1. End-user and IT infrastructure technical support 2. Preventive and corrective maintenance of systems and equipment 3. Participation in the conception and execution of IT projects We seek individuals who can help us fulfill our purpose of "**more health for more people**". If you are a proactive professional, adaptable to change, and committed to continuous improvement, **join us**! All our positions are open to persons with disabilities (PwD). **Responsibilities and Duties** * Provide technical support to end users via phone, chat, email, or in person; escalate issues to corporate IT when necessary; * Maintain and monitor the operation of servers, network equipment, and communication links assigned to the branch using an automated monitoring tool (Opmon) and daily on-site visual inspections; * Act preventively and/or reactively upon detection of failures or interruptions in any IT service; * Perform preventive maintenance on IT infrastructure equipment and installations; * Provide users with IT services and resources supporting the company's business processes, through installation and/or configuration of IT systems and equipment, subject to prior authorization; * Obtain quotations for purchasing equipment and services by contacting suppliers; * Facilitate departmental management by maintaining existing internal controls and implementing new ones; * Monitor the quantity of reserve IT equipment by tracking control records and conducting visual stock checks, considering the total number of active equipment ("in production"); * Participate in the conception and execution of IT projects involving the branch by performing project-related tasks. **Requirements and Qualifications** * Currently enrolled in a bachelor’s degree program in a technology-related field; * Knowledge of Windows and end-user application installation, configuration, and maintenance; * Basic knowledge of networks and servers; **Additional Information** **Benefits:** * PDS (Superior Performance Bonus); * Partnerships and Agreements (SESC, universities, restaurants, leisure, culture, etc.); * Educational/Development Platform and Development Programs; * Pregnancy Program; * Medical Assistance; * Dental Assistance; * Transportation Allowance or Parking; * Meal Voucher or Food Allowance; * Life Insurance; **Working Hours**: 8:00 PM to 5:03 AM **Work Modality:** On-site. **Location:** Rocha We are **GrupoSC**: the industrial extension, a customer solution focused on patients and consumers, composed of major brands such as SantaCruz, Panpharma, and Oncoprod. Recognized in the market, carrying reputation, legacy, and expertise across our 70-year history. We offer a wide range of solutions connecting innovation with distribution through a logistics operation that picks over 4.8 million units and delivers 80,000 orders daily. All this is possible only thanks to the dedication of our team—over 15,000 employees spread across Brazil—driven by our core pillars: **Credibility**, **Attitude**, and **Empathy**.
