Description
Job Summary:
Professional responsible for active and responsive customer service, offering plans, retaining customers, and monitoring processes, with emphasis on communication and problem-solving.
Key Highlights:
1. Active and responsive customer service
2. Focus on customer retention and service sales
3. Process management and customer support
**Job Description**
* Provide active and responsive customer service (phone, WhatsApp, and e\-mail);
* Offer new plans and perform service upgrades;
* Conduct customer retention activities, focusing on cancellation reversals;
* Send contracts, clarify clauses, and monitor signatures;
* Schedule installations, maintenance, and technical repairs;
* Log and track support tickets until final resolution;
* Guide customers on plans, services, applications, and equipment;
* Update information in the internal system;
* Maintain clear, courteous, and solution-oriented communication.
Requirements
* Completed high school education;
* Strong verbal and written communication skills;
* Commercial and negotiation mindset, results-oriented;
* Organized and deadline-responsible;
* Proficiency with technology and systems;
* Prior customer service experience is a plus;
* Telecommunications
Employment Type: Permanent CLT
Compensation: R$1\.518,00 \- R$2\.000,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Company-provided mobile phone
* Meal allowance
* Transportation allowance
Work Location: On-site