**Job Code:** 8271 **Job Title:** Shift Supervisor **Location:** Rio de Janeiro – RJ **Unit:** Yoo2 **Work Modality:** On-site **Professional Level:** Supervisor **Minimum Education:** Bachelor’s degree **Area of Operation:** Front Desk **Employment Type:** Permanent **Job Responsibilities:** Coordinate and train the front desk team/processes during your shift and ensure that YOO2’s service philosophy is consistently practiced by front desk staff to delight our guests. Responsible for covering the night auditor’s shift. **Required Competencies:** Perform front desk procedures, coordinate and train the front desk team/processes during your shift, and ensure that the hotel’s service philosophy is consistently practiced by front desk staff to enhance guest satisfaction. **Required Knowledge:** Experience in customer service and team management. **Additional Information:** Fluent English / Customer satisfaction focus