Executive Housekeeper

Description

Job Summary: We are seeking an Executive Housekeeper to strategically manage the department, ensuring quality, cleanliness, and presentation standards aligned with brand guidelines. Key Highlights: 1. Strategic department management in a luxury hotel 2. Team leadership and focus on operational excellence 3. Focus on guest experience and quality standards Company Description **At the Fairmont Rio de Janeiro Copacabana, our mission goes beyond hospitality — we believe every interaction is an opportunity to make the extraordinary happen.** Job Description We are looking for an **Executive Housekeeper** to join our team at the Fairmont Rio de Janeiro Copacabana. The role will be responsible for the strategic management of the department and for ensuring high standards of quality, cleanliness, and presentation in compliance with brand guidelines. * Plan, coordinate, and supervise daily cleaning and room attendant operations for guest rooms and public areas; * Lead a structure comprising coordinators, supervisors, and the entire operational team, ensuring alignment, effective communication, and high performance; * Exercise strong leadership in team management, including performance evaluation and talent retention; * Foster a collaborative work environment focused on engagement, productivity, and operational excellence; * Manage departmental procurement processes, including supplier selection, negotiation, and acquisition of materials, linens, and amenities with the responsible team; * Control operational costs and budget, ensuring efficient resource utilization and achievement of financial targets; * Conduct rigorous inventory and stock control, ensuring appropriate replenishment and minimizing losses; * Implement and monitor quality standards, audits, and housekeeping operational procedures; * Collaborate closely with maintenance to ensure facility preservation and functionality; * Guarantee excellence in guest experience by promptly responding to requests and resolving incidents; * Ensure compliance with hygiene, safety, and sustainability standards. Qualifications * Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related fields; * Postgraduate degree/MBA is a plus; * Proven experience as a Housekeeper, preferably in luxury or upscale hotels with high room volume; * Solid experience in team management, including leadership of coordinators and supervisors; * Knowledge of cost control, budgeting, procurement, and inventory management; * Proficiency in housekeeping quality standards, audits, and operational procedures; * Experience in supplier management and negotiation; * Familiarity with hygiene, safety, and sustainability standards applicable to the hospitality industry; * Strategic mindset with a results-oriented approach, emphasis on guest service excellence, and conflict resolution; * Advanced English.