Job Summary: Work in patient service at hospitals and laboratories, ensuring satisfaction and excellence in service. Key Highlights: 1. Agile environment that values innovation and leadership. 2. Providing patient care across various healthcare units. 3. Opportunity to transform the future of healthcare. **Join the customer service team of Brazil's largest integrated healthcare network.** Here, you’ll find an agile environment that values innovation and leadership. On this team, you’ll have the opportunity to provide patient care at Hospitals, Laboratories, and the Customer Service Center of Brazil's largest integrated healthcare network. We care comprehensively—thus, we are present at every touchpoint in the lives of millions of patients, achieving outstanding results by welcoming all individuals exactly as they are. Be the person who transforms the future of healthcare. **Responsibilities and Duties** * Ensure customer satisfaction by analyzing facts and proposing immediate optimal solutions—from patient entry through departure from the facility; * Assist customers during check-in visits and daily rounds across inpatient units, attending to patients and companions, guiding them and resolving requests according to hospitality services, to ensure differentiated treatment for patients. * Manage conflict situations by negotiating with facility departments to identify optimal solutions for customers; * Create a positive impression on customers regarding all facility services; * Monitor service procedures and facility quality standards; * Interact with other facility departments as needed to streamline service flow and minimize waiting times; * Monitor incidents and track problem resolution; * Maintain proper team image standardization to comply with established standards; * Work in Diagnostic areas. **Requirements and Qualifications** If delighting customers and delivering service excellence resonate with you, Dasa’s customer service area is where you belong. To transform healthcare, you need: * Bachelor’s degree (in progress or completed) preferred; * Fluent English. **Additional Information** By caring for our people, we become the healthcare that people desire and the world needs—check out our benefits: Food Care: Meal Voucher/Food Voucher or On-site Cafeteria (depending on location); Health Care: Health Insurance and Life Insurance; Development Care: Dasa University, Development and Career Cycle, Technology/PMAX Academies, and the “Crescer” Program within Dasa; Others: Transportation Voucher and Performance Bonus (PPR). Only Dasa offers—the Health Program, based on five pillars: Spiritual: yoga, meditation, and mindfulness; Physical: TotalPass, primary care clinic, discounts on exams and vaccines; Intellectual: Dasa University; Relational: UAU Benefits Club and SESC benefits; Emotional: Telepsychology. * Benefits may vary depending on the job location and brand. Minimum Education Level: High School (Secondary Education) Languages: * English (Advanced) * Transportation Voucher * Dasa Cuida * TotalPass * Dasa University * SESC * Medical Assistance * Career Development Plan * Dental Assistance * Life Insurance * Food Voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
