Administrative Assistant

Description

Job Summary: This role involves providing customer service across multiple channels, managing patient data, scheduling appointments, and ensuring smooth administrative operations within a healthcare setting. Key Highlights: 1. Multichannel customer service and patient flow management 2. Healthcare data and authorization management 3. Administrative support and process organization AMEP Saúde is a health plan operator of the AMEP GROUP, with over 20 years of experience dedicated to excellence in outpatient medical care in Rio de Janeiro. Currently, the Own Network comprises five outpatient medical units, with over 300 physicians across more than 25 outpatient and surgical specialties. In recent years, the AMEP GROUP has positioned itself in the healthcare market as a solid company that continuously expands and modernizes its service infrastructure for medical and therapeutic care. Our goal is to deliver high-quality, efficient treatment, ensuring resolution and satisfaction for our clients and commercial partners. Our vision is to provide humane and professional care in a welcoming and modern environment. Shall we move forward together? Responsibilities: * Provide in-person, telephone, and digital channel customer service. * Register and update patient data in the system. * Request and track authorizations for consultations, exams, and procedures with health plan operators. * Verify referral forms, medical orders, and required documentation for authorization. * Schedule, reschedule, and cancel consultations and exams. * Guide patients regarding required documentation, exam preparation, and health plan coverage. * Receive patients and organize the clinic’s service flow. * Issue referral forms, protocols, and service confirmation documents. * Control and archive physical and electronic documents. * Contact health plan operators to resolve pending issues and track requests. * Support departmental administrative tasks, contributing to process organization and quality. Requirements for this position: * Completed high school education. * Computer literacy (Microsoft Office suite). * Experience in customer service and administrative routines. * Experience in medical clinics, hospitals, or health plan operators is a plus. * Knowledge of authorization procedures for consultations, exams, and procedures with health plans is considered an advantage. * Meal Allowance / Food Allowance / per business day * Transportation Allowance * Health Insurance * SESC benefits * University partnership programs Workplace: Merck Working Hours: Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 10:00 AM to 2:00 PM Minimum Education Level: High School (Secondary Education)