IT Intern (Help Desk - Support)

Description

Job Summary: We are seeking an Intern to work in Support/Help Desk, providing first-level support and assisting with equipment maintenance. Key Highlights: 1. User support and hardware maintenance 2. Continuous professional development through VR Academy 3. Learning-oriented culture and targeted mentoring We are looking for an Intern to join our Information Technology team in the Support/Help Desk area in Rio de Janeiro. **Responsibilities and Duties** * Providing first-level support to internal users (in-person and remote); * Logging and tracking help desk tickets in the ticketing system; * Hardware support (laptops, printers, peripherals); * Installation and configuration of standard office software; * Escalating complex tickets to second-level support; * Assisting with preventive equipment maintenance. **Requirements and Qualifications** * Undergraduate students pursuing degrees in technology-related fields, expected to graduate between December 2027 and December 2028; * Prior experience in the field is a plus. **Additional Information** * Work location: Rio de Janeiro/RJ; * Work arrangement: On-site. People are our greatest asset. We believe each individual is a vital cog keeping us upright — whether in the legal or administrative areas. We aim to inspire people’s desire to be close, to belong. **The door is open!** Maintaining a multidisciplinary team capable of delivering end-to-end legal services — backed by a solid reputation built on technical expertise, competence, knowledge, dedication, and meticulousness — allows us to stay one step ahead. **Tradition brought us here, but innovation carries us forward**. We are a full-service law firm with 30 years of history. We have participated in pivotal moments shaping the country, contributing to and growing alongside Brazil’s economy and legal system. Law, as a reflection of society, must also evolve: becoming lighter, clearer, and more accessible — because it is alive! At Vieira Rezende, we value the continuous growth of our professionals. Through VR Academy — our educational program — we offer initiatives that foster a learning culture and encourage professional development across all our employees. Our initiatives include: * **Training sessions and lectures**, focusing on both technical and behavioral topics; * **Collaborative learning**, encouraging knowledge exchange among colleagues; * **Individual Development Plan (IDP)**, designed to support each professional’s growth journey; and * **Targeted mentoring and training**, enhancing specific competencies. *"The environment at this firm is one of the best professional environments. I’ve always heard this, and it brings me great happiness."* **Paulo Vieira, Founding Partner**