Operational Support Analyst N1

Description

Job Summary: Professional required for technical environment management, consulting, incident and request handling, and deployment of new environments. Key Highlights: 1. Technical environment management and consulting 2. Proactive monitoring and stabilization of environments 3. Identification and implementation of continuous improvements **Overview** --------------- We are seeking professionals to perform technical environment management, technical consulting, incident and request handling, and deployment of new environments within the professional's technical area of expertise. Remote position **Shift: 6x1 — 6 hours per day** **Responsibilities and Duties** ----------------------------------- * Proactively monitor customers' transactional environments, addressing deviations in hardware, software, and application behavior within your scope of responsibility and working toward stabilization. * Handle incident records. * Identify, plan, and implement environment improvements. * Record environment management activities. * Perform environment acceptance. * Conduct contingency testing to ensure functionality under real-world conditions. * Execute proactive checklists to identify potential future issues in environments. * Maintain systems and patches updated to N-1 (requires client approval). * Contribute to the knowledge base used by other analysts. * Ensure necessary customer documentation for operations is maintained and kept up to date. * Work in compliance with ITIL best practices. * Monitor departmental performance indicators and metrics. **Requirements and Qualifications** ------------------------------ * Intermediate English reading proficiency. * Microsoft Office Suite. * Knowledge of IT infrastructure. * Problem and risk analysis techniques. * Fundamentals of Operating Systems. * General computer science concepts. * ITIL methodology knowledge. * Knowledge of performance analysis, tuning, and improvement suggestions. * Knowledge of performance analysis processes. * Knowledge of TCP/IP protocol. **Additional Information** -------------------------- **What We Offer You?** * Meal or Food Allowance; * Medical and Dental Assistance; * Pharmacy Program (discounts on medication purchases); * Life Insurance; * TIVIT Club (discounts and partnerships with top stores); * PAC — Career Acceleration Program; * Certification Reimbursement; * MOBIFLIX — Our corporate academy offers both in-person and online courses aligned with the latest technology market trends; * Online payroll-deductible loan platform: TIVIT supports you in achieving personal goals such as home/apartment renovations, financing studies, or debt consolidation, subject to company policies and regulations; We believe the present is plural and inclusion drives transformation; therefore, all individuals are welcome to apply for our positions, enabling us to foster an inclusive, respectful, fair, and equitable workplace. Ready to take on this challenge with us? \#vemserTIVIT Minimum Educational Requirement: Technical Course