Operations Inspector

Description

Job Summary: Professional to work in the operations area, conducting quality inspections, supporting teams, and ensuring compliance with standards and procedures. Key Highlights: 1. Experience in operations and/or telecommunications 2. Focus on service quality and compliance 3. Support and training of technical teams Description: Mandatory Requirements: * Driver's license category A/B. * High school diploma. * NR 10 and 35\. * Experience in the operations sector and/or telecommunications companies. Desirable Requirements: * Strong oral and written communication skills; * Teamwork ability; * Communicative profile; * Dynamic profile; * Courses related to the field. * Ensure proper functioning of the quality management system; * Provide feedback on conducted monitoring and inspections; * Continuously update knowledge of operational processes; * Perform other job-related tasks as directed by supervisor; * Support the development of training content and updates to training materials; * Conduct on-site customer visits to assess service quality, fiber anchoring, router installation location, possible damages, connectorization, etc.; * Support daily team routines under supervision or coordination guidance; * Evaluate and monitor field teams' use of PPE and service quality; * Conduct inspections of: vehicles, tools, uniforms, PPE, engineering controls (EPC), among others; * Support the training instructor with new hires or refresher training; * When necessary, recommend/suggest disciplinary measures; * Monitor material returns when required; * Perform risk analysis; * Provide support in handling service complaints to collect information serving as a basis for decision-making; * Guide, monitor, and evaluate learning; * Know and comply with quality policy guidelines; * Know and comply with regulatory procedures applicable to one's activity and department; * Organize individual or shared work environments. * Record and document inspections, workshops, and laboratories; * Guide, monitor, and evaluate team learning/performance; * Participate in developing instructional resources aligned with objectives of scheduled activities; * Identify and communicate major training needs to produce and deliver them to technical teams. 251113020246696783