Accredited Supervisor - Paulo Afonso/BA

Description

Job Summary: A professional responsible for supervising, supporting, and training accredited service providers; prospecting new service locations; and ensuring the quality of services delivered. Key Highlights: 1. Management of customer service operations with a focus on innovation and personalization. 2. An environment that encourages creativity, collaboration, and professional growth. 3. Continuous development and employee well-being are top priorities. At Logos, we believe every interaction with our customers is an opportunity to create exceptional experiences. Logos Serviços stands out in the market by offering innovative and personalized solutions in customer service management. With a successful track record and consistent growth, we take pride in our organizational culture, which values respect for others, innovation, and commitment. Our team comprises highly qualified and motivated professionals who constantly strive to overcome challenges and contribute to the sustainable development of both the company and society. At Logos Serviços, we believe the success of our organization stems from the talent and dedication of our team. We foster a work environment that encourages creativity, collaboration, and professional growth. We strive to create a space where everyone can share their ideas and perspectives. Continuous development of our employees is a priority, as is their well-being and job satisfaction. **Responsibilities and Duties** * Supervision of accredited customer service and collection points; * Support and training for accredited customer service and collection points; * Prospecting of new service locations; * Monitoring and promotion of implemented service points; * Monitoring of corporate email; * Care for tools provided by Logos; * Ensuring the quality of services delivered by accredited providers; * Monitoring of performance indicators; * Monthly visits to accredited providers within the assigned portfolio. **Requirements and Qualifications** * Completed high school education; * Driver's license — Category B; * Personal vehicle (car); * Minimum age of 18 years; * Availability for travel; * Proficiency in Microsoft Office (Excel/Word/PowerPoint); * Basic computer skills; * Organized mindset; * Sense of urgency, proactivity, and commitment; * Proficiency in Portuguese; * Knowledge of SAP/CRM/CSS systems (a plus). **Additional Information** * Salary: R$ 2393.85 * Medical assistance * Dental assistance * Totalpass * Creditas * Sesc partnership * Meal allowance * University partnership programs * **Corporate Education — Logos Academy** **We Focus on Process Management** With 18 years in the market, Logos has extensive experience in face-to-face and telephonic customer service. Our focus on process management—leveraging a combination of human resources and computer systems, alongside the opening of channels across multiple platforms—ensures technological innovation and efficient management, delivering outstanding results in our clients’ operational processes. **We Continue Expanding** Our market expansion results from collaborative partnerships with client companies. Beyond fulfilling contractual obligations, Logos seeks creative, intelligent, and financially sustainable solutions to enhance these companies’ relationships with their consumers—and thereby foster a favorable public image. To ensure a high level of customer satisfaction, Logos adopts a management model focused on continuous improvement of both internal and partner processes. This is why our employees are vital to Logos: their performance enables us to build relationships based on trust and mutual respect between our clients and their most valuable asset—the consumer. We achieve this together with our entire team! Employees bring their willingness, commitment, and courtesy, while we provide the tools they need to achieve professional success.