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Job Summary: Direct customer service, in person or by phone, clarifying inquiries and completing documents, ensuring organization and customer satisfaction. Key Highlights: 1. Professional growth opportunities 2. Being part of a success journey with the largest orthodontic network 3. Transforming smiles and delivering humanized care Receive and provide direct customer service, in person or by phone, clarifying inquiries, completing, registering, and verifying various documents. **Responsibilities and Duties** * Follow work instructions outlined in the company's Standard Operating Procedures manual; * Maintain equipment and workplace organized, ensuring their preservation; * Serve customers by providing all necessary support services, in person or by phone; answer customer questions and clarify doubts related to clinic operations; * Receive and register orthodontic documentation, radiographs, and supplementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS reminders; * Occasionally schedule appointments for new patients and those undergoing treatment; * Reschedule appointments for customers who missed their visits; * Receive customer payments for services rendered, recording transactions in the management system; * When handling cash receipts, prepare accountability reports regarding daily cash flow to the company's administrative supervisor; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing giveaways, etc.; * Regularly check ambient temperature and background sound levels, including TV and radio in waiting areas; * Accurately record and objectively relay messages to respective departments/sectors within the company; * Monitor PABX operation and redirect incoming calls to appropriate departments/sectors; * Occasionally contact new patients to schedule their first appointment; \- Monitor the self-service kiosk operation; * Ensure overall organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training sessions provided by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; Clear diction; Writing and grammar proficiency; Communication skills; Negotiation skills. * **Social:** Interpersonal relationships; Teamwork; Public interaction skills; Friendliness. * **Behavioral:** Empathy; Ethics; Proactivity; Initiative; Commitment; Conflict management; Assertiveness; Discretion; Dynamism; Responsibility. * **Organizational:** Time management; Planning and organization. **Additional Information** We are Brazil's largest orthodontic network! Founded with the mission to democratize and modernize dental care through humanized, high-quality services at accessible prices. With **over 20 years** of operation, we have more than **350 units** across Brazil and over **8 million satisfied customers** proudly bearing the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and become part of this success journey!**
